Ratings based on 405 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Rude, demeaning, insulting would describe the attitude of at least the woman checking in my wife.
Demands made to locate towels? (Which were in the room).
The concept of checking into the hotel and then enjoying your time there doesn't exist. Finding any reason to tell you to pay additional money seems to now be the primary goal.
Comment from Hotel Management
8 Jan 2025 by Melisa, Hotel Management
Dear Mr. Scott,Thank you for taking the time to share your feedback. We would like to address your concerns regarding the recent check-out experience.The booking was made for single occupancy; however, during the stay, there was an additional guest. As per our policy, an extra charge applies when the number of guests exceeds the original booking. This policy is standard to ensure fairness and proper resource allocation.Regarding the check-out process, it is part of our standard procedure to verify that all items in the room are in place and accounted for before finalizing the check-out. This practice helps us maintain the quality of our accommodations and ensures transparency for both guests and the hotel. We regret if this was perceived as inconvenient or unpleasant.We value your feedback and will continue to refine our communication to ensure that all guests have a positive experience with us. Should you have any further questions or concerns, please don’t hesitate to contact us directly.We hope to have the opportunity to serve you or your guests again and provide an even better experience.Sincerely,
by A verified traveler
Posted 24 Dec 2024
It was close to the flea market and the river.
Comment from Hotel Management
8 Jan 2025 by Melisa, Hotel Management
Dear Mr. Mario,Thank you so much for your kind review! We’re delighted to hear you enjoyed your stay at Harmony Phnom Penh Hotel. We look forward to welcoming you back again soon!Sincerely,
by A verified traveler from slidell
Posted 24 Nov 2024
Stayed here before few times. So that's a recommendation. Late at night it is a bit dodgy area. So take a tuktuk if you are drunk and it is 2am. Don't take a room on the 10th floor because the pool is right above you and pipes or whatever can be noisy. The pool and tub and bar on the 11th floor are very nice and relaxed with great view, definitely a nice place to spend a sunny afternoon. Breakfast buffet has a huge variety, though I miss the anchovies as part of the salad bar.
Comment from Hotel Management
7 Dec 2024 by Melisa, Hotel Management
Dear Mr. Wilhelmus,Thank you for your feedback on your recent stay at Harmony Phnom Penh Hotel. We appreciate your loyalty and are glad you've stayed with us multiple times.We're pleased to hear that you enjoyed the pool, tub, bar, and breakfast buffet. We'll certainly take your suggestion about the anchovies into consideration for future menu planning. In fact, if you would like to enjoy anchovies during your next stay, please inform our service team. We can arrange to add them to the breakfast buffet.We apologize for any noise disturbances you experienced in your room. We'll investigate the issue and take steps to minimize noise levels in the future.Regarding the late-night safety, we understand your concern. We recommend using our hotel's taxi service or a reputable ride-sharing app for late-night transportation. We're committed to ensuring the safety and comfort of our guests, and we'll continue to work on improving the surrounding area.We hope to have the opportunity to host you again in the future and provide you with an even more enjoyable experience.Sincerely,
by A verified traveler
Posted 10 Nov 2024
Great hotel in an unfortunate locale
Comment from Hotel Management
11 Nov 2024 by Melisa, Hotel Management
Dear Mr. John,Thank you for your feedback. We're glad you enjoyed your stay with us. We understand that the location might not have been ideal for your visit.We're continually working to enhance our guests' experience. Your input is valuable to us as we strive to improve our services.We hope to have the opportunity to welcome you back in the future, perhaps to a more convenient location. Sincerely,
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Melisa, Hotel Management
Dear Mr. Haruka,Thank you for your review and we looking forward to your next visit with us.Sincerely,
by A verified traveler from BRISBANE
Posted 24 Oct 2024
The staff are excellent and speak good English I would recommend the balcony room ,the breakfast options are a little limited but there are many restaurants close by,I would definitely stay here again.
Comment from Hotel Management
27 Oct 2024 by Melisa, Hotel Management
Dear Mr. Nicholas,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay and appreciated our staff's helpfulness and language skills. We'll take your feedback on the breakfast options into consideration as we continue to improve our offerings. We look forward to welcoming you back in the future.Sincerely,
by A verified traveler
Posted 4 Oct 2024 on Hotels
Comment from Hotel Management
11 Oct 2024 by Melisa, Hotel Management
Thank you for taking the time to share your experience. Your satisfaction is our top priority, and we're thrilled that you had a positive stay. We hope to have the opportunity to serve you again soon.
by A verified traveler
Posted 28 Sep 2024 on Hotels
We were four adults (two rooms) visiting from NYC. We stayed for four nights in September. The hotel staff were friendly and very helpful with all of our questions. We enjoyed the breakfast on the second floor and liked that the location was so convenient. There is a daily wet market on the same street, and lots of local restaurants nearby. It’s also very close to the river where we took many walks in the morning and evening. My parents are older so we appreciated that there was an elevator to the ground level, and nearby things we could walk to. The central market is a quick tuk tuk ride, as are many other sites.
Comment from Hotel Management
28 Sep 2024 by Melisa, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your positive experience at our hotel. We're delighted to hear that our staff's friendliness and helpfulness made your stay enjoyable. We appreciate your feedback about the breakfast, location, and convenience of our hotel. It's great to know that our proximity to the river, local market, and restaurants was a highlight for you and your family.Please let your parents know that we appreciate their kind words about the elevator. We strive to make our hotel accessible for all guests.We're happy to hear that your family enjoyed exploring the city and that our location made it easy to visit the central market and other attractions.Thank you again for your wonderful review. We hope to have the opportunity to welcome you back in the future.Sincerely,Harmony Phnom Penh Hotel
by A verified traveler
Posted 24 Sep 2024
Price was okay. Beds very uncomfortable
Comment from Hotel Management
26 Sep 2024 by Melisa, Hotel Management
Dear Mr. Allan,Thank you for taking the time to share your feedback about your recent stay at the Harmony Hotel. We appreciate your honesty and value your opinion.We are sorry to hear that you were disappointed with the comfort of the beds. We take guest feedback very seriously and will use your comments to improve our accommodations.We hope you will consider staying with us again in the future. Please let us know your preferred bed type or firmness so that we can ensure your comfort during your next stay.Sincerely,Harmony Phnom Penh Hotel
by A verified traveler
Posted 14 Aug 2024
Hotel was fine
Comment from Hotel Management
17 Aug 2024 by Melisa, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback about your stay at Harmony Phnom Penh Hotel.We appreciate your honest opinion and we're always striving to improve our guests' experience. We hope to have the opportunity to welcome you back in the future, where we can provide you with an even more memorable stay.Sincerely,The Harmony Phnom Penh Hotel Team
