Ratings based on 34 Verified Reviews
4.3 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jan 2024 on Wotif
Great service and staff with always a smile. But the place is run down and needs an urgent upgrade.
Comment from Hotel Management
19 Feb 2024 by Reservations Manager, Hotel Management
Thank you, Nick, The staff appreciate the kind words. Maybe you could email me what exactly is run down as I am unsure what you are referring to.
by A verified traveler
Posted 13 Feb 2023
Very nice resort with attentive staff. We stayed 3 days but would prefer to stay a bit longer next time.
Comment from Hotel Management
13 Feb 2023 by Atlantis, Hotel Management
Hello Trevor, Thank you for the review we look forward to seeing you again :)
by A verified traveler
Posted 4 Aug 2022
Beautiful place. Staff was great. Excellent service. Clean. Highly recommended.
Comment from Hotel Management
10 Aug 2022 by Atlantis, Hotel Management
Thank you, Grace, It was a pleasure having you.
by A verified traveler
Posted 21 Dec 2019
by A verified traveler
Posted 7 Dec 2019 on Hotels
by A verified traveler
Once and never ever again
Posted 14 Aug 2019 on HotelsThe room describtion here on expedia and that what you get it is complete different they say 25sqm plus balcony/terrace queen bed. What they give was around 16sqm doublebed (1.20m) no terraze/ balcon. But free view for other guest in the room since it is a room direct in front where the stairs coming up! 👹
They give us after heavy complain other room note onlyv1 even we booked 2!!!
the manager was so busy and important with his phone on public areas , he could not even talk to us!!!
Hotel staff was not willing to assist or help for any other request, since we not been diver !
Complete rip off is the charge for 14 kilometer to the city with 1600 peso. You pay per head not per car with them!!!
The staff fanrastic restaurant and hotel staff, they can not do anything about this missmanaging from the Mothercompany and expart manager!
Prizes are high end, you can discuss it or not, the quality of food and service is ok!
And by the way as they telling them self ECO HOTEL take care of your septic water direct beside Restaurant runing waist water in the Ocean, you as a dive resort/hotel should not doing it!
by A verified traveler
Posted 23 Apr 2019
by A verified traveler
Tropical Paradise!
Posted 22 Mar 2019 on HotelsThe property is very beautiful. Many tropical plants and trees around each room.
by A verified traveler from San Diego ca
Posted 7 Jan 2019
The staff is very accommodating attentive alert to your needs
by A verified traveler from Calgary, AB, Cdn
Posted 29 Nov 2018
FIRST CLASS, FIRST CLASS operation in all aspects.
