Ratings based on 1,025 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
Traffic noise on 10th floor
Hotel is clean and room spacious. Lovely staff.
But please do something about your lighting in all public areas. You think you are providing a warm or romantic atmosphere or like a museum. But I have never been to a hotel where all public places are so DARK. ! I could hardly read to sign at reception. It was also so difficult to read the room number! Even the breakfast room is dark.
by A verified traveler
Posted 14 Jan 2025
Comment from Hotel Management
15 Jan 2025 by Amy Yu General Manager, Hotel Management
Dear Mr./Ms. Dita , Thank you for choosing to stay at Palais de Chine Hotel. We are delighted that you enjoyed our service and experience this time.It is our pleasure to provide you with warm hospitality, and we truly appreciate your recognition of Palais de Chine Hotel!We look forward to welcoming you again in the future. Wishing you a wonderful day ahead!Amy YuGeneral Manager
by A verified traveler
Posted 10 Jan 2025
Great service and excellent restaurant choices. Close to everytging. Won't regret it.
Comment from Hotel Management
13 Jan 2025 by Amy Yu General Manager, Hotel Management
Dear Mr./Ms. Elisa ,Thank you so much for choosing to stay at Palais de Chine Hotel and for sharing such a warm and kind response. We are thrilled to hear that you were satisfied with our service and experience.It is our greatest honor to provide you with exceptional service and to know you had a wonderful time at Palais de Chine Hotel. We will keep working hard to offer our guests even better accommodation and dining experiences.Once again, thank you for your valuable feedback. We look forward to welcoming you again and wish you health and happiness!Amy YuGeneral Manager
by A verified traveler from Virginia Beach
Posted 10 Jan 2025
Very nice hotel in a convenient location adjacent to the main terminal. Rooms are comfortable and well appointed. Breakfast a bit overpriced for you get. The service girl came over several times to inform us our meal was not included in the room price and we had to pay in the middle of our meal which was a bit strange. Main complaint was the dark lighting throughout the hotel which made it very difficult to navigate for my elderly mother with poor eyesight. Not sure if they’re going for some kind of ambience with such dark lighting in the lobby, hallways, and dining room.
Comment from Hotel Management
13 Jan 2025 by Amy Yu General Manager, Hotel Management
Dear Mr./Ms. John , Thank you for choosing to stay at Palais de Chine Hotel. We are delighted that you enjoyed our service and experience this time.It is our pleasure to provide you with warm hospitality, and we truly appreciate your recognition of Palais de Chine Hotel!We look forward to welcoming you again in the future. Wishing you a wonderful day ahead!Amy YuGeneral Manager
by A verified traveler
Posted 5 Jan 2025
Great location. The people and staff are very sweet and helpful but no early check in was allowed. The room lighting is insufficient especially in the bath area. Also the toilet area is somewhat open to the rest of the room which is only separated via a glass door on one side and a curtain on the other. All in all, very good hotel.
Comment from Hotel Management
6 Jan 2025 by Amy Yu General Manager, Hotel Management
Dear Mr./Ms. Gianni ,Thank you so much for choosing to stay at Palais de Chine Hotel and for sharing such a warm and kind response. We are thrilled to hear that you were satisfied with our service and experience.It is our greatest honor to provide you with exceptional service and to know you had a wonderful time at Palais de Chine Hotel. We will keep working hard to offer our guests even better accommodation and dining experiences.Once again, thank you for your valuable feedback. We look forward to welcoming you again and wish you health and happiness!Amy YuGeneral Manager
by A verified traveler
Posted 2 Jan 2025
Everything is good! Only suggest to improve the lead time for replying email request.
Comment from Hotel Management
2 Jan 2025 by Amy Yu General Manager, Hotel Management
Dear Mr./Ms. Yiu Man , Thank you for choosing to stay at Palais de Chine Hotel. We are delighted that you enjoyed our service and experience this time.It is our pleasure to provide you with warm hospitality, and we truly appreciate your recognition of Palais de Chine Hotel!We look forward to welcoming you again in the future. Wishing you a wonderful day ahead!Amy YuGeneral Manager
by A verified traveler
Posted 1 Jan 2025
Great
Comment from Hotel Management
2 Jan 2025 by Amy Yu General Manager, Hotel Management
Dear Mr./Ms. Hung , Thank you for choosing to stay at Palais de Chine Hotel. We are delighted that you enjoyed our service and experience this time.It is our pleasure to provide you with warm hospitality, and we truly appreciate your recognition of Palais de Chine Hotel!We look forward to welcoming you again in the future. Wishing you a wonderful day ahead!Amy YuGeneral Manager
by A verified traveler
Posted 1 Jan 2025
Excellent service from the hotel staff during our stay. Hotel was connected to the train station, which made traveling very convenient
Comment from Hotel Management
2 Jan 2025 by Amy Yu General Manager, Hotel Management
Dear Mr./Ms. Loh , Thank you for choosing to stay at Palais de Chine Hotel. We are delighted that you enjoyed our service and experience this time.It is our pleasure to provide you with warm hospitality, and we truly appreciate your recognition of Palais de Chine Hotel!We look forward to welcoming you again in the future. Wishing you a wonderful day ahead!Amy YuGeneral Manager
by A verified traveler
Posted 31 Dec 2024
Highly recommended. Excellent location, nice and comfortable hotel to stay in Taiwan. Will definitely stay again when visitTaiwan next trip!
Comment from Hotel Management
2 Jan 2025 by Amy Yu General Manager, Hotel Management
Dear Mr./Ms. Siew Keow ,Thank you so much for choosing to stay at Palais de Chine Hotel and for sharing such a warm and kind response. We are thrilled to hear that you were satisfied with our service and experience.It is our greatest honor to provide you with exceptional service and to know you had a wonderful time at Palais de Chine Hotel. We will keep working hard to offer our guests even better accommodation and dining experiences.Once again, thank you for your valuable feedback. We look forward to welcoming you again and wish you health and happiness!Amy YuGeneral Manager
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Amy Yu General Manager, Hotel Management
Dear Mr./Ms. Phillea , Thank you for choosing to stay at Palais de Chine Hotel. We are delighted that you enjoyed our service and experience this time.It is our pleasure to provide you with warm hospitality, and we truly appreciate your recognition of Palais de Chine Hotel!We look forward to welcoming you again in the future. Wishing you a wonderful day ahead!Amy YuGeneral Manager
