Ratings based on 53 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Aug 2024
It was a traditional Japanese room where you sleep on a futon on a tatami floor. The room was beautiful with a nice sitting balcony room that overlooked the side of the mountain. The only problem was the smell of the dust that gathered on or inside the tatami. We don't know whether this is normal and we just aren't used to sleeping in a tatami room.
by A verified traveler from Minneapolis
Posted 13 May 2024
The amenities were wonderful. An onsen and 2 meals a day. Was able to switch to a room with beds instead of futons on the floor. The rooms were well appointed with an enclosed porch.
Only difficulty was no fluent English speaker on staff
by A verified traveler
Posted 9 Mar 2024
Hotel need to be updated.Hot springs are fantastic, very clean and well maintained.Breakfast and dinner were amazing, great selection and staff were great.Two ladies on reception were helpful but no English speaking staff, they used phone to translate.The young fella on the reception haven’t tried to help at all when we requested help. Only problem was the transfer, They emailed us that they will pick up/ drop off our group of 6 from/ to the airport without any change but after they ignore their email and charge us $400 to the airport……
by A verified traveler
Posted 28 Jun 2023
The room is old. But the onsen was great, and the dinner and breakfast buffet were good.
by A verified traveler
Posted 30 Dec 2019 on Hotels
The rooms are very basic, and Japanese style. The Onsen was AMAZING - beautiful outdoor and indoor pools, and use of a sister hotel down the road. Very close to Rusutsu (45 minutes by car) ski resort, which is what we came for. The food was good, although the same thing every day and night. The staff was wonderful. We had dietary restrictions, so they brought us special platters in addition to the buffet. Everybody was so incredibly friendly. Not much to do in the town, but the hotel was so wonderful.
by A verified traveler
Simple onsen hotel
Posted 25 Jul 2018Simple, budget and old onsen hotel. The location is not easy to find. One of the road has been closed when following the GPS but luckily the GPS navigated another road to reach. The room attaches a toilet, but does not come with shower room. The shower place is in the onsen compound which means you need to shower publicly. The onsen will switch in every morning so that you can try both sides of onsen. The outdoor onsen is highly recommended. Dinner and breakfast are good and lots of varieties. The staffs are friendly, although they can only speak a little English. Overall is acceptable.
by A verified traveler
Secret hotel hot spring
Posted 20 Feb 2018 on HotelsService good
Food ok
Hot Spring good
No WiFi not good
Need at least 30 mins. go to JR station by Taxi
by A verified traveler
Room rate was too high
Posted 1 Dec 2017 on HotelsThe hotel doesn’t accept our reservation in the first place. After some negotiation, the man finally check us in. The hotel is old but maintain nicely and clean. But the room rate is way too high.
by A verified traveler
Posted 4 Nov 2024
벌레가 방안에 있고 복도 주변으로 정리가 잘 안 돼 있어서 보기가 안 좋았습니다.
그러나 서비스와 온천은 아주 좋았습니다.
by A verified traveler
Posted 25 Oct 2024
야외 온천이 있는데 비가 와서 괭장히 좋았어요
