Ratings based on 990 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2024
The check in process took over an hour due to insufficient staff and resources to deal with the volume of people. At best the room is equivalent to a three star motel, with two flat pillows on the bed and no amenities such as bottled water, tea/coffee etc. The shower was adequate but not great. Staff seemed inclined to give you any plausible answer rather than say they don’t know. Not particularly helpful. Swimming pool looks awesome though.
by A verified traveler
Posted 13 Aug 2024 on Wotif
thank you
by A verified traveler
Highly recommend
Posted 6 Aug 2024 on HotelsThe Resort cabin was remarkable - own private swimming pool, great outdoor seating, and exquisite bed - so comfy and beautiful linen.
by A verified traveler
Posted 28 Jul 2024
Underwhelming and over priced
by A verified traveler
Posted 18 Jul 2024 on Wotif
by A verified traveler
Posted 12 Jul 2024
I liked the pool area, rooms were average (we stayed over night we flew in at 1am)
Comment from Hotel Management
14 Jul 2024 by Jake Ha, Hotel Management
Dear Peter,We very much appreciate your comments regarding your stay at the Mercure Darwin Airport Resort. We are happy to hear that you love our new pool. Besides, we are sorry that you found that the room is average. Please rest assured that we are upgrading our room facilities to enhance our guest experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport
by A verified traveler
Expensive
Posted 12 Jul 2024 on HotelsTook a long time at check in. Love checking out at 11. Very friendly staff but not value for money
Comment from Hotel Management
13 Jul 2024 by Jake Ha, Hotel Management
Dear Emily, Thank you for taking the time to tell us about your experience at Mercure Darwin Airport. Resort. We are sorry to hear that you had to wait long on check in, and you found that our room is not good value for money. Please rest assured that we are streamlining our check in procedures to minimize waiting time. Moreover, we are thankful for your compliment our staff. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport
by A verified traveler
Dont stay if you need to sleep
Posted 6 Jul 2024 on HotelsArrived 12.30am and asked for a room with minimal disturbance. I had also requested this at time of booking. I think even if they tried they could not have put me in a room that had more people checking in at all hours of the morning in every room around me. Drunk people outside near the pool at 1.30am screaming kids checking into their room next door at 3am. More drunk people checking in to their room at 4am and thought my room was theirs, trying to get in the door. Never again, ill pay the $50 taxi both ways and stay in the city.
Comment from Hotel Management
8 Jul 2024 by Jake Ha, Hotel Management
Dear J,Thank you for taking the time to tell us about your experience at the Mercure Darwin Airport Resort. We are sorry that you experienced the noise during your stay. Please rest assured that your feedback has been shared with the Hotel Management to address the problem and prevent future occurrence. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Jake Ha Front Office Assistant Manager Novotel and Mercure Darwin Airport
by A verified traveler
Posted 29 Jun 2024 on Wotif
Shuttle service from the airport was fantastic
by A verified traveler
Posted 11 Jun 2024
