Ratings based on 21 Verified Reviews
3.8 Room cleanliness
3.8 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Sep 2024 on Wotif
Unfortunately the room we were in was very dated, especially the bathroom. It looks like it's from the sixties and never been renovated. The curtains hade partially come out of their tracks, due to damaged sliders. The lady at reception was very helpful and kind but totally overworked. She was part of the cleening team and therefore not available when needed. For what we got we feel the room was way too expensive.
Comment from Hotel Management
10 Sep 2024 by Guest Services, Hotel Management
Dear Axel,Thank you for sharing your feedback about your stay at Darwin Esplanade Central.We're sorry to hear that your room was not up to your expectations. We understand that the dated bathroom and curtains may have detracted from your overall experience.We appreciate your kind words about the helpful lady at reception, and we'll be sure to pass on your feedback to her. We're also aware of the staffing challenges and are working to address them.We apologise for the price point and will review our charges to ensure it reflects the quality of our accommodation.We hope you'll consider giving us another chance in the future when we have had the opportunity to make improvements.Kind regards,Guest ServicesDarwin Esplanade Central
by A verified traveler
Posted 1 Sep 2024 on Wotif
The Hotel rooms are very dated, in partoicular the bathrooms. Curtains were off the rails, some of the sliders were broken. The shower/bathtub is slippery and the taps and shower head are really old. I would rate it as a 3 level Hotel and by far too expensive for what you get.
Comment from Hotel Management
3 Sep 2024 by Guest Services, Hotel Management
Dear Axel,Thank you for sharing your feedback. We're sorry to hear that the condition of the room and bathroom did not meet your expectations. The issues with the curtains, shower, and overall dated appearance are concerning, and we’ll address these with our maintenance team. We understand your concerns about value for money and will use your comments to help guide our improvements.We appreciate you bringing these matters to our attention.Kind regards, Guest Services Darwin Esplanade Central
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Guest Services, Hotel Management
Dear Andrew,Thank you for sharing your feedback. I’m sorry to hear that your experience didn't fully meet your expectations. We’ll review your comments to address any areas needing improvement.Safe travels, and we hope to have the opportunity to offer you a better stay in the future.Kind regards, Guest Services Darwin Esplanade Central
by A verified traveler
Posted 12 Aug 2024
Run-down, needs refreshing. Wi-If is very erratic.
Comment from Hotel Management
13 Aug 2024 by Guest Services, Hotel Management
Dear Lynn,Thank you for your feedback on your stay. We apologise for the condition of the apartment and the unreliable Wi-Fi. We're always looking to improve our facilities and your comments will help us identify areas for improvement. We hope to welcome you back again in the future.Kind regardsGuest ServicesDarwin Esplanade Central
by A verified traveler
Posted 13 Jul 2024 on Wotif
Very convenient and good choice for the city. Some bathroom features are a little tired but overall, rooms are large, you can use the Mantra pool and access to the Esplanade is great. Desk service was great: stored my luggage and gave me a towel so I could swim until checkin/room was ready. Desk staff friendly. Delighted to have a bath with my room. Some bowls and cutlery in studio rooms would be great. But otherwise, a good deal.
Comment from Hotel Management
15 Jul 2024 by Guest Services, Hotel Management
Dear Marie,Thank you for your wonderful review! We're glad you found our location convenient and enjoyed the large rooms, service and location.We appreciate your feedback about the bathroom features and the suggestion for bowls and cutlery in the studio rooms. We will look into these improvements.We look forward to welcoming you back for another great stay.Kind regards, Guest Services, Darwin Esplanade Central
by A verified traveler
Darwin
Posted 28 May 2024 on HotelsGood sized room in central location
Comment from Hotel Management
12 Jun 2024 by Guest Services, Hotel Management
Dear Ronald,We are happy that you enjoyed your stay at Darwin Esplanade Central and found the room size and central location to your liking! It's great that you had an overall positive experience. We appreciate your feedback and hope to welcome you back in the future.Kind regards,Guest Services, Darwin Esplanade Central
by A verified traveler
Posted 23 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Peter B, Hotel Management
Dear Heather,Thank you for taking the time to review Darwin Esplanade Central. We're pleased you had a positive experience overall and look forward to your return visit someday soon.Kind regards,Guest ServicesDarwin Esplanade Central
by A verified traveler
Posted 2 Mar 2024 on Hotels
Comment from Hotel Management
5 Mar 2024 by Peter B, Hotel Management
Dear Stephen,Thank you for taking the time to share your perfect rating and for choosing to stay with us at Darwin Esplanade Central.We're delighted that you had such a wonderful experience during your time with us. Our team strives to provide excellent service and ensure our guests have a comfortable and enjoyable stay, so it's fantastic to see that reflected in your feedback.We look forward to welcoming you back for another fantastic stay whenever your travels bring you to Darwin.Kind regards,Guest ServicesDarwin Esplanade Central
by A verified traveler
Posted 17 Feb 2024 on Hotels
Comment from Hotel Management
5 Mar 2024 by Peter B, Hotel Management
Dear John,Thank you for choosing to stay with us and for sharing your feedback. We're ecstatic that you had a splendid stay, that you gave us a perfect rating and that you enjoyed our service and facilities. We appreciate your support and your compliments. We hope you had a marvellous time in Darwin and that you will visit us again soon.Kind regards,Guest ServicesDarwin Esplanade Central
by A verified traveler
Posted 11 Sep 2023 on Hotels
Excellent hotel I will stay there next time I’m in town good location, very obliging staff
Comment from Hotel Management
26 Jun 2024 by Guest Services, Hotel Management
Dear John,Thank you for your fantastic review! We're thrilled you enjoyed your stay, found our location convenient, and appreciated our obliging staff. We look forward to welcoming you back next time you're in town.Kind regards,Guest Services,Darwin Esplanade Central
