Ratings based on 968 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
The staff were very good, the food was nice. The hotel was very cold, no heating on in restaurant or rooms. One electric heater was poor. The bed was AWFUL, springs coming through the matress, hard ridges in it, hardly slept all night. Very limited coffee/tea /sugars in room, although staff were very good when i requested more. No spare pillows in room, and barely 1 toilet roll. The bathroom was cold, damp and no extractor fan working. In all, i would not recommend this hotel to anyone.
Comment from Hotel Management
17 Dec 2024 by CAMPANILE DARTFORD, Hotel Management
Dear Guest,I do agree with you that our hotel needs a makeover however we try to make up for it with a wonderful team that is always ready to ensure your stay is a good experience.I hope you will give us another opportunity to welcome you back to enjoy a guest experience that truly reflects our service. Kind regards
by A verified traveler
Posted 22 Nov 2024
Lovely hotel and staff
Comment from Hotel Management
22 Nov 2024 by CAMPANILE DARTFORD, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Campanile
by A verified traveler
Posted 15 Nov 2024
Lovely hotel and staff
Comment from Hotel Management
16 Nov 2024 by CAMPANILE DARTFORD, Hotel Management
Dear Guest,Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with us.Thank you for the kind words about our staff and how they made your stay pleasurable. Our philosophy is to put heart and soul into all we do here and create valued relationships with our guests to ensure they have an enjoyable stay.We can't wait to welcome you back the next time your travels bring you to DartfordIf you’re ever in the area again in the future, we do hope you’ll choose to come back to us.Kind regards
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by CAMPANILE DARTFORD, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Campanile Team
by A verified traveler
Posted 3 Nov 2024
Was great option close to work to stay instead of long journeys
Comment from Hotel Management
5 Nov 2024 by CAMPANILE DARTFORD, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Campanile Team
by A verified traveler
Posted 18 Oct 2024
Rooms need upgrading.
Comment from Hotel Management
18 Oct 2024 by CAMPANILE DARTFORD, Hotel Management
Dear Guest,I do agree with you that our hotel needs a makeover however we try to make up for it with a wonderful team that is always ready to ensure your stay is a good experience.I hope you will give us another opportunity to welcome you back to enjoy a guest experience that truly reflects our service. Kind regards
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Reception team, Hotel Management
Dear Guest,Thank you for taking the time to leave your review. I am pleased to hear you enjoyed your stay with usWe look forward to welcoming you again in the future.
by A verified traveler
Posted 12 Oct 2024
Did not offer any dairy alternatives at breakfast, even though I paid for breakfast I couldn’t really eat anything as there was no milk or butter alternative offered. The hair dryer in the room didn’t work and there was only one working plug socket.
Comment from Hotel Management
13 Oct 2024 by CAMPANILE DARTFORD, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler
Parking not free and mattresses unsuitable
Posted 15 Sep 2024 on HotelsThe start of the stay said was free parking which was charged £5.20
Staff were friendly and helpful
The room clean and basic but was fine for the price
The bed had more springs poking though than zebedee, don't think I've had such a bad sleep
After contacting reciption was told they were replacing the mattress but i was unlucky that mine hadn't room 212
The room was quiet
Overall very disappointed
Comment from Hotel Management
17 Sep 2024 by CAMPANILE DARTFORD, Hotel Management
Dear Guest,I do agree with you that our hotel needs a makeover however we try to make up for it with a wonderful team that is always ready to ensure your stay is a good experience.I hope you will give us another opportunity to welcome you back to enjoy a guest experience that truly reflects our service. Kind regards
by A verified traveler
Posted 12 Sep 2024 on Hotels
Great weekend stay, good value no problems
Comment from Hotel Management
13 Sep 2024 by CAMPANILE DARTFORD, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
