Ratings based on 988 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
All we needed well done
Comment from Hotel Management
29 Oct 2024 by Jordan, Hotel Management
Dear Garry,Thank you very much for choosing to stay with us at the ibis Sydney Barangaroo.We're so glad to hear you had an excellent experience with us and that we were able to meet and exceed your expectations. I will share your comments with the team.We hope to welcome you back to the hotel again soon, so that your next experience may be as pleasant as the last.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Jordan, Hotel Management
Dear Chantelle-Maree,I'm sorry to hear that your experience with us was not satisfactory. If you have the time, we would love to hear what we could do better in future, please reach out to us via our reservations email at h6412-re1@accor.com - we look forward to your feedback.
by A verified traveler
Posted 29 Sep 2024
They need more staff to adequately service guests particularly during breakfast times
Comment from Hotel Management
30 Sep 2024 by Jordan, Hotel Management
Dear Michael,Thank you for staying with us at the ibis Sydney Barangaroo.We appreciate your comments regarding your experience with the breakfast and will take your feedback into consideration as we continuously look to improve the quality of our service.We are glad to hear this did not tarnish your experience and that you were able to enjoy your stay regardless.We hope to welcome you back to the hotel again soon so that your next stay may be even more enjoyable than the last.
by A verified traveler
Posted 27 Sep 2024
Laid back top location
Comment from Hotel Management
27 Sep 2024 by Jordan, Hotel Management
Dear Robert,Thank you very much for choosing to stay at the ibis Sydney Barangaroo.We're very glad to hear you had an amazing experience with us and were able to make use of our central location to explore the city.We hope to welcome you back again soon for your next adventure.
by A verified traveler
Posted 22 Sep 2024
True 3 star ⭐ rooms very tiny and very basic
Comment from Hotel Management
25 Sep 2024 by Jordan, Hotel Management
Dear Francesco,Thank you staying with us at the ibis Sydney Barangaroo and for taking the time to review the hotel.Your feedback is greatly appreciated and we will take your comments into consideration as we continuously look to improve our facilities and guest experience.We hope to welcome you back to the hotel again soon.
by A verified traveler
Posted 22 Sep 2024
The small space of room was not ideal for the price i paid per night
Comment from Hotel Management
25 Sep 2024 by Jordan, Hotel Management
Dear Clint,Thank you staying with us at the ibis Sydney Barangaroo and for taking the time to review the hotel.We're sorry to hear you were not satisfied with the size of the room. Your feedback is greatly appreciated and we will take your comments into consideration as we continuously look to improve our facilities and guest experience.Our pricing is not only based upon our rooms but also our central location and abundance of attractions, restaurants and shops nearby. We always encourage our guests to look at surrounding Accor properties when travelling as each hotel caters to your specific needs differently.We again thank you for choosing to stay with us and hope your next trip may exceed the last.
by A verified traveler
Posted 22 Sep 2024
Problem 1: too noisy from motorway and city streets so close. Windows not double glazed
Problem 2: breakfast and checkout taking too long. The receptionist also work the cafe and bar so take longer then necessary
Comment from Hotel Management
25 Sep 2024 by Maxime, Hotel Management
Dear Jacqueline,Thank you for taking the time to provide feedback on your recent stay. I'm sorry to hear that the noise from the nearby motorway and streets affected your comfort. Our windows are double glazed, a feature that many of our guests have appreciated. However, we understand that noise sensitivity can vary from guest to guest, and I regret that this impacted your experience.Regarding the wait times at breakfast and checkout, I apologize for any delays you encountered. While our team strives to offer prompt service, we will review our processes to ensure these areas run more smoothly.Your feedback is important to us, and we value your input as we work to enhance the guest experienceBest regards,
by A verified traveler
Posted 20 Sep 2024
I have stayed at this Ibis before, I won't be going back! The daily rate was really expensive. I was put in a room next to the lifts and directly with the window facing onto a very busy and noisy motorway. It was impossible to sleep. Worst hotel experience to date.
Comment from Hotel Management
21 Sep 2024 by Maxime, Hotel Management
Dear Carmen,Thank you for your feedback. We regret that you were dissatisfied with your stay, particularly regarding the noise from the motorway and your room’s proximity to the lifts. As a regular guest, you may already know that all our rooms are situated near the lifts, and one side of the building does face the highway. While most guests are not disturbed by this, we understand that noise sensitivity varies. Had we been made aware of your concerns, we would have been happy to accommodate your request for a quieter room.As for the rate, prices fluctuate based on demand, and we recommend booking in advance for better pricing options.
by A verified traveler
Posted 23 Aug 2024
Amazing staff and service. Central to everything in Sydney! I will definitely be back!
Comment from Hotel Management
24 Aug 2024 by Maxime, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 3 Aug 2024 on Wotif
Very nice reception staff
Comment from Hotel Management
4 Aug 2024 by Peter, Front Office Supervisor, Hotel Management
Dear Lars,Thank you for taking the time to share your feedback with us. It is wonderful to hear that our staff left a positive impression on you, as we strive to provide friendly and helpful service to all our guests. We will pass your comments on as encouragement to our team.
