Ratings based on 65 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 26 Oct 2024
by A verified traveler
Posted 23 Oct 2024
by A verified traveler from covington
Posted 10 Oct 2024
The staff is excellent Vanesa the manager and her staff is outstanding.
Comment from Hotel Management
15 Oct 2024 by Ahmed, Hotel Management
Dear Walter,Thank you for your positive review.It gives me much pleasure to read your comments. I must say, I am very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories for our guests.I am certain that the whole team looks forward to having the opportunity to welcome you back here at Johari Rotana.Best regards,Ahmed SaidGeneral Manager
by A verified traveler from Rego park
Posted 5 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Ahmed, Hotel Management
Dear Elena,Thank you for your review, your ratings are important to us as these will assist us to ensure we exceed our guests' expectations.I look forward to welcoming you again in the future.Best regards,Ahmed Said General Manager
by A verified traveler
Posted 29 Sep 2024
Ok so we had 1 night booked so we could come over from Zanzibar to do some shopping. Check in states 2pm and we arrive at 2.30pm. We had booked a King sea view room.
We proceed to try and check in where the lady asked us to sit down for a few minutes, not a problem we sat in reception and waited. Whilst we were sat there we overheard an elderly American couple who had been waiting to check in for 3 hours.
After an hour sat on the sofa in reception I went back and asked was there a problem? After several discussions with other members of staff the lady stated that there was a technical issue with our room.
After another 15 20 mins she came back to say they had upgraded us BUT this wasn’t a sea view. At that point we just wanted to shower get changed and explore, therefore we agreed, after all it was only 1 night.
We headed towards the lift and tried to access the lift with our room key, it wouldn’t work, so back to reception. This happened 3 times until finally it was sorted.
The room was adequate and very clean, however the safe didn’t work…. (It needed new batteries) that took a further 40 mins. By that time the shops we wanted to visit were shut.
We decided to go to the slipway shopping mall and have tea.
When we returned we tried to access the club lounge and grab a coffee, only to be told it wasn’t working. Also I might add NO snacks…. So what a complete waste of our holiday because of the poor and inadequate customer service. Let’s be honest we only went over to.
Comment from Hotel Management
7 Oct 2024 by Ahmed, Hotel Management
Dear Alison, I write regarding your recent stay at Johari Rotana and thank you for taking the time to complete the guest survey. I am extremely grateful to have received your review. I sincerely regret to read that we could not live up to your expectations during your stay with us on this occasion, please be assured that your experience at Johari Rotana does not reflect the service that we usually provide. The highlighted areas for improvement have been identified, we'll work to improve and maintain our standards. I look forward to welcoming you back to Johari Rotana in the near future.Best regards, Ahmed Said General Manager
by A verified traveler from Zanzibar
Posted 11 Sep 2024
We had a great time in Dar, Hotel location is perfect
Comment from Hotel Management
7 Oct 2024 by Ahmed, Hotel Management
Dear Swami,Thank you very much for your review.I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations.Thank you for your kind feedback and we look forward to welcoming you back at Johari Rotana.Best regards,Ahmed SaidGeneral Manager
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
7 Oct 2024 by Ahmed, Hotel Management
Dear Kenneth,Thank you for your review, I truly appreciate.Best Regards,Ahmed SaidGeneral Manager
by A verified traveler
Posted 24 Aug 2024
The staff was great. I particularly appreciated Vanessa at the front desk. A true professional with grace.
Comment from Hotel Management
7 Oct 2024 by Ahmed, Hotel Management
Dear Andenet,Thank you for sharing your feedback.It is always rewarding to receive such praise regarding our colleagues and services. Compliments like yours keep us all very motivated in creating an amazing experience for our guests.The whole team looks forward to welcoming you back soon.Best regards,Ahmed SaidGeneral Manager
