Greenlight Hotel Reviews

Dear Valued Customer, We thank you for choosing Greenlight Hotel for your stay in Dar es Salaam and also we appreciate you for taking the time to give us your review. Please accept our sincere apologies for the unpleasant experience you endured upon your check in at our beautiful hotel. At Greenlight hotel, room amenities like different types of towels, dental kit, hair comb, bottles of mineral water and a delicious buffet breakfast are offered on daily basis at no extra cost according to your room occupancy status. Same applied for our free speedy and reliable Wifi available in all rooms and all outlets in our property. Our assurance to you is that the mishaps experience will never happen again, because disciplinary action has been taken and the issues has been clearly addressed to all remained team members, to make sure our hospitality status and service level continue to be beyond our guest's expectation as how it has been that way for long. Our apology once again, looking forward to have a second chance to serve you in a near future. Best Regards, Godfrey Mahimbo - General Manager

Dear Honorable client, Many thanks for taking your time to review our property. Indeed we do also thank you for choosing our hotel for your stay. On behalf of Greenlight Hotel, please accept our sincere apologies for the unpleasant experience that you endured during your last stay with us. I however would like to address the issues that you have raised in your review in the following order: Airport transfer: Greenlight Hotel is located nearest to the airport more than any other high-end hotel in Dar es salaam city. We are talking about an approximately 10 minutes drive or less. This is usually the case as we are located in an area whereby a journey to and fro the airport does not suffer traffic snarl-ups. We normally encourage our esteemed clients to send us email about their flight details, exact arrival date and time. This will give us an opportunity to arrange our airport shuttle for a seamless transfer. The fact that you did not send us the aforementioned details, served to delay the process. Lift maintenance: Indeed we sincerely apologize for the hiccups that our esteemed clients experienced in our elevator. We have taken measures to ensure that there will be no repeat experience of the same. Thus i am glad to inform you that a new elevator system is now up and running and thus i wish to assure our clients of a very smooth experience in our lift system. Wifi: I also would like to apologize about the erratic wifi experience during your stay. Indeed we had a short interruption of the wifi but which was later rectified by our provider. We pride ourselves to offering our clients free super-fast and reliable wifi in the rooms and all other outlets in our property. I have already shared your candid review with my team, and i do take this opportunity to assure you that the mishaps that you encountered have been fixed.

Dear FA Gerber, Many thanks for your feedback. It was indeed a pleasure to host you. On behalf og Greenlight Hotel, I am indeed great full that you found our beds comfortable. I take full note of your mis givings on our breakfast, Please accept my sincere apologies over the mishap. I have taken time to share this with my team especially the Kitchen dept. Thankfully, we have effected the necessary changes that will go a long way to ensure that our breakfast is awesome as we go ahead. My assurance to you is that the unfortunate experience will never re-occur. I do look forward to granting you an awesome stay, in case you settle on a repeat visit. Best Regards, Leonard Chege, General manager.