Ratings based on 198 Verified Reviews
2.6 Room cleanliness
3.2 Service & staff
2.7 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from WILLOW SPRING
Posted 27 Oct 2024
This property was very clean. Staff was very helpful and professional. Check in was very easy. I had no issues. Everything was working. I loved their ice machine. I'll definitely go back there.
Comment from Hotel Management
27 Oct 2024 by Harry , Hotel Management
Thanks for staying with us we will be see you soon thanks for your feedback god bless you.
by A verified traveler
Posted 23 Sep 2024
If I would have given a negative number, I would have. The toilet was broken (wobbled and not secure to the floor), the doors were all taped with duct tape, there were bugs. The 'staff member', we believe he was the owner (would not tell us), said the room was fine, but if we wanted another one, he would show us. It was no better than the 1st room (same issues, right next door to the 1st room); he even tried to show us the original room again. We informed him we could not stay there, and he said we would not get a refund. Then he said $50 instead of the $90 it cost. We were not even in the room more than 5 minutes. Not impressed and we will be pursuing other avenues to get our money back. Disgusting, flithy place, and disrespectfully owner/staff.
Comment from Hotel Management
25 Sep 2024 by CC - Guest Relations Manager, Hotel Management
Hi Dawn Lynn! We sincerely regret to hear about your deeply disappointing experience. Cleanliness, maintenance, and professionalism are top priorities, and it is unacceptable that your room and interactions with staff fell so far short of expectations. We take your concerns seriously and will ensure that they are thoroughly reviewed and addressed with the property management to prevent any recurrence.We appreciate your feedback and hope that future stays provide a much better experience. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by CC - Guest Relations Manager, Hotel Management
Hi Jennifer! We apologize for any issues that you might have experienced at our hotel. If you can, please let us know what the problems were, and I can assure you that we are will work diligently to ensure a similar situation does not occur again in the future.
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
27 Aug 2024 by Harry , Hotel Management
Thanks for staying with us we work hard to serve you better thanks for your feedback god bless you.
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by Harry , Hotel Management
Thanks for staying with us we are looking forward to again thanks for your feedback god bless you.
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
4 Aug 2024 by CC - Guest Relations Manager, Hotel Management
Hi Kyaw! We strive to provide a positive experience for all of our guests, and we apologize if we fell short during your visit. If there are specific aspects of your stay that you would like to bring to our attention, we would appreciate more details so that we can address them and make improvements where needed.
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
22 Jul 2024 by Harry , Hotel Management
Thanks for staying with us we work hard to serve you better thanks for your feedback god bless you.
by A verified traveler from Sheffield
Posted 20 Jun 2024
Comment from Hotel Management
21 Jun 2024 by Harry , Hotel Management
Thanks for staying with us we look forward to seeing you again thanks for your feedback god bless you.
by A verified traveler
Posted 10 Jun 2024
Room smelled bad, property dark no lighting, people standing around looking myscevioud
Comment from Hotel Management
12 Jun 2024 by CC - Guest Relations Manager, Hotel Management
Hi Mark! We apologize for the inconvenience you experienced during your stay. Maintaining a comfortable and safe environment for our guests is our utmost priority, and it's concerning to hear about the issues you encountered with the room odor, lack of lighting, and the presence of individuals causing discomfort.Your feedback will be addressed with our housekeeping and security teams to ensure immediate improvements are made. We take your concerns seriously and will work diligently to prevent similar occurrences in the future. If there's anything specific you'd like to share or if you require further assistance, please don't hesitate to reach out. Thank you for bringing these matters to our attention.
by A verified traveler
Posted 16 May 2024
Very dated. Grounds undightly. Lack of staff
Comment from Hotel Management
17 May 2024 by CC - Guest Relation Manager, Hotel Management
Hi Ervin! Thank you for bringing your concerns to our attention. We apologize for any disappointment caused by the dated appearance of our property and the lack of staff availability during your stay. Maintaining high standards of presentation and service is important to us, and we regret falling short of your expectations in these areas. Your feedback regarding the condition of the grounds and staffing levels will be shared with our management team for review and consideration. We appreciate your valuable input as it helps us identify areas for improvement. If you decide to stay with us again in the future, we hope to provide you with a more satisfying experience. If there is anything specific you would like to discuss or if you have any further feedback, please feel free to contact us directly.
