Ratings based on 977 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Sonesta was a great stay after a long day of travel. The hotel was quiet and relaxing. I appreciated that the room got very dark to sleep in. The bathroom also had a heat lamp of sorts which made me feel like a warm little lizard in a perfect terrarium while I got ready for the day.
by A verified traveler
Posted 24 Nov 2024
The room was clean and nice. Little taken aback by having to pay an additional $100 as a "deposit" after we booked and paid for the room when we got there. Close to shopping, which is nifty and only about 15 minutes from downtown Salem.
Comment from Hotel Management
25 Nov 2024 by Melanie T. - Front Desk Supervisor, Hotel Management
Dear Katelyn,Thank you for taking the time to review our property, we appreciate your feedback! The security deposit hold is required from all guests in case of any extra charges to the room past the room & tax you had prepaid on Expedia at the time of booking, i.e. food & beverage or room damage. Looking at your account I see no extra charges, so the 100 authorization hold will drop off in a few business days. We're happy to hear that you did enjoy your stay, and we hope to see you again should your travels bring you back to the area.
by A verified traveler from New Bedford
Posted 24 Nov 2024
The property is located behind a huge mall. There were restaurants, easy access to shopping and an AMC theater. Conveniently located 20 minutes from Salem. Overall nice place to stay for a weekend getaway.
Comment from Hotel Management
24 Nov 2024 by Melanie T. - Front Desk Supervisor, Hotel Management
Dear Marisol, Thank you for taking the time to review our property, we appreciate your feedback! We're happy to hear that you enjoyed your stay with us, and we hope to see you again should your travels bring you back to the area.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Amanda L - Operations Manager, Hotel Management
Dear Brittany,We sincerely appreciate you taking the time to review your stay. We hope to welcome you back soon and provide you with an even better experience!
by A verified traveler
Posted 20 Nov 2024
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Comment from Hotel Management
20 Nov 2024 by Amanda L - Operations Manager, Hotel Management
Dear Richard Francis,We sincerely appreciate you choosing our hotel for your visit to the Danvers/Salem area and are very glad that you had a great experience. We look forward to welcoming you back!
by A verified traveler
Posted 19 Nov 2024
Very good in between point for Salem and Boston, cannot wait to go back!
Comment from Hotel Management
19 Nov 2024 by Amanda L - Operations Manager, Hotel Management
Dear Abigail Kaitlyn,We're so appreciative that you chose our hotel for your visit to Boston's North Shore, and we're thrilled to hear that you had such a great experience. We look forward to welcoming you back!
by A verified traveler
Posted 16 Nov 2024
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Comment from Hotel Management
16 Nov 2024 by Amanda L - Operations Manager, Hotel Management
Thank you for rating your stay! We're glad you had a great experience and hope to see you again soon.
by A verified traveler from Jeffersonville
Posted 16 Nov 2024
Solid value. The property is a little older but clean and nice.
Comment from Hotel Management
16 Nov 2024 by Amanda L - Operations Manager, Hotel Management
Thank you for rating your stay! We're glad you enjoyed the cleanliness and upkeep of our hotel and hope to welcome you back again soon.
by A verified traveler
Posted 15 Nov 2024
Would have liked free breakfast.
Comment from Hotel Management
16 Nov 2024 by Melanie T. - Front Desk Supervisor, Hotel Management
Dear Virgil,Thank you for taking the time to review our property, we appreciate your feedback. Regarding breakfast, we do offer packages online when guests are making reservations. You can just click on the option you'd like and it will attach to your reservation so that we know breakfast is included. We thank you for choosing to stay with us, and we hope to see you again should your travels bring you back to the area.
by A verified traveler
Posted 15 Nov 2024
The staff was really nice. Check in and out was smooth. I was here for two nights and each morning I was awoken by 6:30-7am and it was too loud to go back to sleep. The bed was comfy but I didn't get to sleep long. Besides the noise it was a good stay for the price and location.
Comment from Hotel Management
15 Nov 2024 by Melanie T. - Front Desk Supervisor, Hotel Management
Dear Daree,Thank you for taking the time to review our property, we appreciate your feedback. We're sorry for the inconvenience you experienced with noise from near by guests. Please don't hesitate to contact the front desk to report any issues, as we're more than happy to do what we can to rectify them. We're happy that you enjoyed your stay otherwise, and we hope to see you again should your travels bring you back to the area.
