Ratings based on 532 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Richmond Hill ON
Posted 27 Sep 2024
The family loved the pool.
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Warm regards,Diana (Property Manager ) , Hotel Management
Dear Seema ,We’re sorry to see that you didn’t enjoy your stay with us, and we truly value your feedback. However, we noticed that you left only a rating without any specific details. We’d love to understand more about your experience so we can address any concerns and improve our service.Please feel free to contact us directly, as your input is very important to us. We hope to have the opportunity to make things right for you in the future.
by A verified traveler
Posted 15 Sep 2024
I enjoyed my first time stay with this property…especially with the private gated access & the whole setup with my room overall . I will definitely visit in the near future. Thanks for everything!
Comment from Hotel Management
23 Sep 2024 by Diana / Sheridan Hospitality Management , Hotel Management
Dear Audrey-Anna,Thank you for staying with us and for taking the time to leave a review! We appreciate your feedback and hope to welcome you back in the future.
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Diana / Sheridan Hospitality Management , Hotel Management
Dear Jeanine,We’re sorry to see that you didn’t enjoy your stay with us, and we truly value your feedback. However, we noticed that you left only a rating without any specific details. We’d love to understand more about your experience so we can address any concerns and improve our service.Please feel free to contact us directly, as your input is very important to us. We hope to have the opportunity to make things right for you in the future.
by A verified traveler
Posted 9 Sep 2024
Great place. Quiet at night. Clean. Good service.
Comment from Hotel Management
23 Sep 2024 by Diana / Sheridan Hospitality Management , Hotel Management
Dear Mike,Thank you so much for your kind review! We’re thrilled to hear that you had a positive experience during your stay. It was a pleasure having you with us, and we truly appreciate your feedback.We look forward to welcoming you back soon!
by A verified traveler
Posted 8 Sep 2024
Very nice place to stay with family. Kids friendly. Kids were in love with pool. Dad was in love with pool and barbecue area. Staff very friendly and nice. Highly recommended.
Comment from Hotel Management
23 Sep 2024 by Diana / Sheridan Hospitality Management , Hotel Management
Dear Olena,Thank you for staying with us and for your review! We hope to welcome you back again soon.Regarding your comment, we do provide a broom in every room, which is usually kept in the closet. If you don’t find it, please feel free to ask our housekeeper, who will gladly provide a broom or assist with anything else you may need. We are always happy to help, especially when it comes to keeping the space clean and comfortable for our guests.Thank you again, and we look forward to your next visit!
by A verified traveler
Posted 8 Sep 2024
This property was good overall for the price and location. At first it seemed sketchy(at night) but throught out the stay it was good no one bothered you.
Pro; the bed and pillows were comfy apartment was nice and tidy
con is you can't use the pool after dusk. Couch has seen better days and they don't leave out broom&dust pan in order to sweep up any messes i.e sand from beach or dirt.
Comment from Hotel Management
23 Sep 2024 by Diana / Sheridan Hospitality Management , Hotel Management
Dear Trisha,Thank you for staying with us and for your review! We hope to welcome you back again soon.Regarding your comment, we do provide a broom in every room, which is usually kept in the closet. If you don’t find it, please feel free to ask our housekeeper, who will gladly provide a broom or assist with anything else you may need. We are always happy to help, especially when it comes to keeping the space clean and comfortable for our guests.Thank you again, and we look forward to your next visit!
by A verified traveler
Posted 3 Sep 2024
Gated hotel. Only guest can enter and having two teenagers. This was great.
Comment from Hotel Management
23 Sep 2024 by Diana / Sheridan Hospitality Management , Hotel Management
Dear Tiffany,Thank you for staying with us and for your review! We truly appreciate your feedback and hope to welcome you back soon.
by A verified traveler
Posted 2 Sep 2024
We had a good time here love how keyless or keycard property was loved the space we had in the three bed room we were very comfortable there definitely do it again
Comment from Hotel Management
23 Sep 2024 by Diana / Sheridan Hospitality Management , Hotel Management
Dear Maria, Thank you for staying with us and for your review! We truly appreciate your feedback and hope to welcome you back soon.
by A verified traveler
Posted 31 Aug 2024
The Janitors are not friendly . They wouldn’t even say good morning if they see a guest .
Comment from Hotel Management
23 Sep 2024 by Diana / Sheridan Hospitality Management , Hotel Management
dear StashaneyThank you for your review and for staying with us! We're glad you shared your feedback.Our housekeepers are indeed lovely ladies who work tirelessly from early morning until late to ensure that our guests receive the best service possible. While they may occasionally miss the chance to say hello due to their busy schedules, they are always more than happy to assist with anything you might need. Please don’t hesitate to reach out to them during your next stay!We look forward to welcoming you back soon.
