Ratings based on 589 Verified Reviews
3.6 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Monmouth
Posted 5 Nov 2024
Good for an over night stay while on a road trip
Comment from Hotel Management
7 Nov 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Darlene,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DANDRIDGE. At Red Roof we are happy to know that you made us your choice stay and found us to be good for an overnight stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 31 Oct 2024
the room was shabby. head of housecleaning charged $50 for dogs messing up the bed and leaving dog hairs snd urinating on towels found in yhe bath tub. i always throw used towels n the tub. the dogs probably laid on the bed at some point but they r shorthaired dogs. they never urinated in the room. complained thin bed spread had to b washed. Seems they would wash all bed linen anyways. charged an additional $10 fee for a first floor room and the motel was practically empty. i travel a lot and tend to stay in Red Roofs and Motel 6s and occasionally Quality Inns and have never incurred such a penalty. Lastly, i was not notified of this charge— had to check my account. i highly recommend passing on this motel.
Comment from Hotel Management
15 Nov 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey Mark,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dandridge. You indicated that you were unsatisfied with your stay due to the charges you faced, shabby condition of our rooms, along with other mentioned issues. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Red Roof apologize for the poor experience. Your concern charges will be relayed to the property in an effort to have them addressed. Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 25 Oct 2024
Dirty
Comment from Hotel Management
1 Nov 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Kenneth, Thank you for taking the time to tell us about your experience at the RED ROOF INN DANDRIDGE. I am sorry that your experience was less than ideal due to the uncleanliness indicated. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business here at Red Roof. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 13 Oct 2024
property was older and shows it's age but clean.
Comment from Hotel Management
17 Oct 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Doug,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN DANDRIDGE. It was good to read of our cleanliness although the property was archaic in your opinion. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Pita, We at the RED ROOF INN DANDRIDGE are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests.Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 Sep 2024
Great place if all you need is a place to rest up for the night. Don't expect anything extra than the basic. Overall it worked for my needs.
Comment from Hotel Management
27 Sep 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello Jay, Thank you for taking the time to tell us about your stay at the Red Roof Inn Dandridge. We are delighted to hear that you had a wonderful experience during your stay with us. Our team takes great pride in providing exceptional service and ensuring that all our guests have a memorable stay. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. Our Red Roof team look forward to welcoming you back on your next visit.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler from Lehi
Posted 24 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Cory, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN DANDRIDGE and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler from BEEBE
Posted 22 Sep 2024
Not a terrible place to stay. Toilet and bath was a very small area. No place to lay clothes while taking a shower. bed was ok.
Comment from Hotel Management
24 Sep 2024 by Nishaye RediResponse Specialist, Hotel Management
Hello James,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dandridge. We value you as a our guest and welcome your 3/5 score. However, as it relates to the concerns you reported with the quantity of bath area not being to your liking and the lack of clothes rack. Please accept our sincerest apologies for the impact these had on your stay with us. We will definitely take your advise into consideration to provide a better experience for guests, as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again, the Red Roof team hope you’ll visit us again on your next trip! We look forward to seeing you in your future travels.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 16 Sep 2024
Elevator didn’t work and there was no Continental breakfast as advertised
by A verified traveler
Posted 7 Sep 2024
Excellent interstate access -- but the 18-wheelers know that too. I know it's inexpensive, but the level of service was minimal -- and no one at the desk when I wanted to check out. And if you want a ground-floor room, there is an extra charge because the property has no elevator. I don't think that was disclosed in any of the booking information.
Comment from Hotel Management
10 Sep 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Linda,Thank you for your review following your stay at Red Roof Inn Dandridge. I am thrilled that you found our interstate access to be excellent. However, you stated that the minimal service, the lack of elevator and the other listed issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
