Ratings based on 988 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Customer Service, Hotel Management
EJ, thank you for staying with us at Laguna Cliffs Marriott Resort & Spa. We’re thrilled to see you enjoyed your visit. Our team looks forward to welcoming you back soon.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Customer Service, Hotel Management
William, it’s wonderful to hear you had a great time at Laguna Cliffs Marriott Resort & Spa. The team looks forward to welcoming you back for another exceptional stay.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Customer Service, Hotel Management
Mike, thank you for your feedback. We hope your stay met your expectations and we would be eager to welcome you back for a more memorable experience in the future.
by A verified traveler
Posted 22 Oct 2024
Beautiful property and great walkable surroundings. Staff was generally great but most of our stay they skipped our room - had to call for towels and other standard items. Never explained why and although we reminded they still didn’t show up. Also free wi-fi is only for direct bookings.
Comment from Hotel Management
23 Oct 2024 by Hotel manager, Hotel Management
Good morning, we apologize greatly for the service failure. This is not our standard. We had made adjustments on your folio for the inconvenience. We hope you return to our property and I would love to ensure a nice upgrade. Sincerely, Susan Collins
by A verified traveler
Posted 17 Oct 2024
Excellent remodel with great walking and views. Food was great as well!!
Comment from Hotel Management
23 Oct 2024 by Ellie, Hotel Management
Thank you for staying with us here at Laguna Cliffs. We are so glad you enjoyed your stay and dining experience. We looked forward to hosting you again.
by A verified traveler
Posted 15 Oct 2024
I travel alot for pleasure and for work. This was the worst customer service I have ever experienced in my life. Will never return!
Comment from Hotel Management
15 Oct 2024 by Customer Service, Hotel Management
Jeremy, the experience you described is not what we aim to provide. Feedback is valuable and will be used to enhance the quality of service from our team members. Safe travels in your future journeys.
by A verified traveler
Posted 12 Oct 2024
The staff were beyond accommodating and made our stay that much better.
Comment from Hotel Management
13 Oct 2024 by Customer Service, Hotel Management
Mazgan, thank you for staying with us at Laguna Cliffs Marriott Resort & Spa. The team members are thrilled to know they made your stay even more enjoyable. We look forward to welcoming you back soon!
by A verified traveler
Posted 12 Oct 2024
Great shops and restaurants in the area. There is a very nice lounge area on the patio with firepits.
Comment from Hotel Management
13 Oct 2024 by Customer Service, Hotel Management
Angel, thank you for staying with us at Laguna Cliffs Marriott Resort & Spa. We’re delighted you enjoyed the nearby shops and restaurants, as well as our inviting patio lounge with firepits. We look forward to welcoming you back!
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
22 Sep 2024 by Customer Service, Hotel Management
Thank you for the great rating, Anna!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Laguna Cliffs Marriott Resort & Spa! We hope you plan on staying with us again soon!We're looking forward to your next visit!
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
15 Sep 2024 by Customer Service, Hotel Management
Natasha, thank you for staying with us at Laguna Cliffs Marriott Resort & Spa. We’re thrilled you enjoyed your stay.
