Ratings based on 5 Verified Reviews
4.8 Room cleanliness
3.8 Service & staff
4.5 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Feb 2024
Comment from Hotel Management
4 May 2024 by Swiss Spirit Dammam, Hotel Management
Dear Mr. William, Thank you for taking the time to share your positive experience with us. We are delighted to know that you were happy with our overall service. We hope to have the opportunity to serve you again in the future.Sincerely,Swiss Spirit Dammam
by A verified traveler
Posted 17 Jan 2024 on Hotels
Comment from Hotel Management
31 Jan 2024 by AA, Hotel Management
Dear Valued GuestThank you for taking the time to share your feedback about your recent stay at Swiss Spirit Dammam. We appreciate your fair review and are glad to hear that you enjoyed your overall experience.We hope to have the opportunity to welcome you back to Swiss Spirit Dammam in the future.Sincerely,The Swiss Spirit Dammam Team
by A verified traveler
Could have been better
Posted 19 Nov 2023 on HotelsFirst time in Saudi and we have been all over the country. I've left 5 star reviews on all hotels and it pains me to say, I can't do that here. First of all, the place is clean and beautiful. The rooms are really clean and well done. The fit essentially ce ter is top notch. We had some frustration that in the kitchenette there wasn't at least silverware or plates. In all the others we at least had that. Also, the AC would stop in the middle of that which woke us up. Again, nothing that can't be fixed. Checking was really frustrating. Nobody to help us with our bags and had to come back and ask about wifi. Wanted to ask about breakfast was just told to call a number. Then at checkout, I was told that I couldn't get a copy of my bill because I used Expedia. This isn't correct as we have received copies from all of the other hotels that we have been to. I'd stay here again because the price was very good and the place is nice. Just wish things would have been better at checking and checkout.
Comment from Hotel Management
20 Nov 2023 by RG, Hotel Management
Dear Mr Justin,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our clean and beautiful facility, as well as the top-notch design of fitness center.We sincerely apologize for the frustrations you encountered during your stay, particularly with the lack of kitchen utensils and the malfunctioning AC. We understand that these inconveniences disrupted your comfort, and we are taking your feedback seriously to address these issues promptly.Regarding the check-in and checkout processes, we regret the lack of assistance with your luggage and the confusion surrounding Wi-Fi access and breakfast information. We also apologize for the inability to provide you with a copy of your bill due to your booking through Expedia. While we typically provide copies to all guests, we will review our procedures to ensure consistent handling of billing inquiries.We value your patronage and appreciate your willingness to stay with us despite these shortcomings. We strive to provide exceptional service to all our guests, and your feedback is crucial in helping us identify areas for improvement. We assure you that we are taking the necessary steps to enhance our guest experience in all aspects.Thank you again for your feedback. We hope you will consider staying with us again in the future.Sincerely,Swiss Spirit Dammam
by A verified traveler
Posted 10 Nov 2023
Comment from Hotel Management
12 Nov 2023 by Admin, Hotel Management
Dear Mr. Omar, Thank you for taking the time to share your positive experience with us. We are delighted to know that you were happy with your accommodation, our staff, and our overall service. We hope to have the opportunity to serve you again in the future.Sincerely,Swiss Spirit Dammam
by A verified traveler
Posted 26 Apr 2024
Die Unterkunft ist ganz neu, sauber, breit und schön.
Personal ist nett aber nicht ganz kompetent und brauchen etwa Erfahrung. Der Manager hat Erfahrung und könnte schwierige Situationen schnell behandeln.
unterm Strich waren wir ganz zufrieden!
Comment from Hotel Management
29 Apr 2024 by RG, Hotel Management
Dear Guest,Thank you for taking the time to share your recent experience at Swiss Spirit Dammam. We are delighted to hear that you found our accommodations to be brand new, clean, spacious, and aesthetically pleasing. We strive to provide a comfortable and inviting atmosphere for all our guests.We appreciate your kind words about our staff. We are committed to providing exceptional service, and your feedback regarding additional training opportunities is valuable. We are thrilled that you were overall very satisfied with your stay. We look forward to welcoming you back to Swiss Spirit Dammam in the future.Sincerely,The Swiss Spirit Dammam Management Team
