Ratings based on 149 Verified Reviews
2.7 Room cleanliness
2.8 Service & staff
2.8 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
19 Dec 2024 by Customer Service, Hotel Management
Rafaela, thank you for choosing to stay with us at WoodSpring Suites Rockwall. We are thrilled you enjoyed your stay and look forward to welcoming you back soon!
by A verified traveler
Posted 16 Dec 2024
Officially my first time in a “roach motel” Woke up to see them crawling the walls!! Room wasn’t cleaned well to begin with but that was the worst part by far
Comment from Hotel Management
29 Dec 2024 by General manager, Hotel Management
Alicia, thank you for sharing your feedback. The team is always striving to improve. Sorry for the inconvenience that you had, I will talk to my team to check on rooms. We hope to have the opportunity to provide a better experience in the future.
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Customer Service, Hotel Management
Ernesto, thank you for sharing your feedback. The team is always striving to improve, and this insight helps us in that journey. We hope to have the opportunity to provide a better experience in the future.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Customer Service, Hotel Management
Thanks for sharing this perfect rating, Bernard!We're thrilled to hear you enjoyed your stay at WoodSpring Suites Rockwall! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Customer Service, Hotel Management
Sai, thank you for choosing WoodSpring Suites Rockwall. We're delighted you had a positive experience and appreciate your support. We look forward to your next visit!
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Customer Service, Hotel Management
Rosveyarni, the team is eager to understand more about your experience. They invite you to share any specific details or concerns you may have had during your stay, as genuine feedback is highly valued.
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Customer Service, Hotel Management
Peterson, thank you for staying with us at WoodSpring Suites Rockwall. We're thrilled you had a positive experience, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Customer Service, Hotel Management
Jenni, thank you for providing your feedback. The team is committed to offering a better experience and values your input. Safe travels.
by A verified traveler
Posted 20 Oct 2024
Reservation said if late check in to pick up phone at front desk to be let in. I arrived after 10pm (booked on Expedia an hour prior) and was not allowed to check in. I had to find another hotel last minute and sti working on getting a refund.
Comment from Hotel Management
28 Oct 2024 by Customer Service, Hotel Management
Dennis, the team appreciates your feedback. It's concerning that check-in didn't go smoothly for you, and they regret any inconvenience this may have caused. Your comments are being taken seriously and investigated further. Please reach out directly to the hotel regarding your refund situation for prompt assistance.
by A verified traveler from Cibolo
Posted 7 Oct 2024
No one at the counter after 10 to check in. Will never book again. Save your time.
Comment from Hotel Management
8 Oct 2024 by Customer Service, Hotel Management
James, it is concerning to hear about the inconvenience you encountered during check-in. The team always aims to provide a seamless experience for guests. Your feedback is valued and will be considered to improve future guest experiences.
