Ratings based on 471 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
Staffs are nice. I gave 4 star because the air conditioner cannot be completely turned off. The fan runs even if I turn off on thermstat.
Comment from Hotel Management
22 Oct 2024 by General Manager, Hotel Management
Dear Hao, Thank you for your feedback! We are glad to hear that our staff made a positive impression. We apologize for the issue with the air conditioner not turning off completely; that can be quite frustrating. We appreciate you bringing it to our attention, and we will look into it. We hope to welcome you back for an even better experience in the future!Alejandra GiraldoGeneral Manager
by A verified traveler from Irving
Posted 19 Oct 2024
One night stay was very nice, the breakfast made it even better, staff was helpful & polite.
Comment from Hotel Management
20 Oct 2024 by General Manager, Hotel Management
Dear Datreon, Thank you for your kind words! We're delighted to hear that you enjoyed your stay at TownePlace Suites Dallas Plano/Richardson. It’s great to know our helpful staff and breakfast made a positive impression. We look forward to welcoming you back.Alejandra GiraldoGeneral Manager
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
8 Oct 2024 by General Manager, Hotel Management
Dear Laura, Thank you for staying with us and for reviewing your time at our hotel. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you for being our guest. We look forward to your next visit!Alejandra GiraldoGeneral Manager
by A verified traveler from Gilbert
Posted 15 Sep 2024
Location is northeast of Dallas. 30 min from airport. Location was perfect for the BMW Motorcycle shop I was headed to. Super clean. Good staff. Decent free breakfast. Nice room. Everything seems new.
Comment from Hotel Management
17 Sep 2024 by General Manager, Hotel Management
Dear Charles, Thank you for the fantastic review of TownePlace Suites Dallas Plano/Richardson! We love knowing how pleased you were with our location and appreciated the easy access to the BMW Motorcycle shop and airport. We are glad that you loved our immaculate property, friendly staff, tasty breakfast and comfortable accommodation. We hope to welcome you back soon for another enjoyable stay. Alejandra GiraldoGeneral Manager
by A verified traveler
Posted 2 Sep 2024
safe
Comment from Hotel Management
3 Sep 2024 by General Manager, Hotel Management
Dear Wenfeng, We are glad that everything went well during your time with us and that our safe environment made for a memorable experience! Thank you for choosing TownePlace Suites Dallas Plano/Richardson and taking the time to leave your outstanding feedback. We hope to have the opportunity to welcome you back any time you are in the area.Alejandra GiraldoGeneral Manager
by A verified traveler
Posted 20 Aug 2024
Comment from Hotel Management
22 Aug 2024 by General Manager, Hotel Management
Dear Katelyn, Thank you for the excellent rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at TownePlace Suites Dallas Plano/Richardson. We loved having you as our guest, and we hope to see you in the near future.Alejandra GiraldoGeneral Manager
by A verified traveler
Posted 20 Aug 2024
Comment from Hotel Management
21 Aug 2024 by General Manager, Hotel Management
Dear Oruada, We're thrilled to see your excellent rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at TownePlace Suites Dallas Plano/Richardson. Thanks for choosing us for your time in the city; we hope to see you again soon.Alejandra GiraldoGeneral Manager
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by General Manager, Hotel Management
Dear Houston, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at TownePlace Suites Dallas Plano/Richardson. We look forward to your return and wish you all the best with your future travels.Alejandra GiraldoGeneral Manager
by A verified traveler
Posted 19 Aug 2024
Comment from Hotel Management
20 Aug 2024 by General Manager, Hotel Management
Dear Udeagha,We are delighted you enjoyed your stay at TownePlace Suites Dallas Plano/Richardson. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will return whenever your travels bring you to our city.Alejandra GiraldoGeneral Manager
by A verified traveler
Posted 16 Aug 2024
Comment from Hotel Management
17 Aug 2024 by General Manager, Hotel Management
Dear Linda,We're thrilled to see your excellent rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at TownePlace Suites Dallas Plano/Richardson. Thanks for choosing us for your time in our city; we hope to see you again soon.Alejandra GiraldoGeneral Manager
