Ratings based on 976 Verified Reviews
2.8 Room cleanliness
3.0 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Dirty
Comment from Hotel Management
30 Dec 2024 by Sophia CSR, Hotel Management
Hi Beni,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Sophia CSR, Hotel Management
Hi Anna,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
by A verified traveler
Posted 14 Dec 2024
by A verified traveler
Posted 6 Dec 2024
Convenient layout and amenities. Inside room had a view of the interior courtyard which was great. Site seems to be changing owners, with some renovations. Lobby had a great dining/area, and yet the continential breakfast was just a small paper bag with kids size juice and pastry. The granola bar was good tho. Shouldn't list breakfast; we'll take anything, but..........Couldn't even get a bag at 10am when we checked out - as if it was valuable or something...... Getting to this location was a bit hectic and unsafe, due to navigation. Area not located near much of anything we wanted to visit. Might pay more next time.
Comment from Hotel Management
6 Dec 2024 by Sophia CSR, Hotel Management
Hi Andrew,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
by A verified traveler from Madison
Posted 4 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Sophia CSR, Hotel Management
Hi Tiffany,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Sophia CSR, Hotel Management
Hi Varner,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler from Longview
Posted 17 Nov 2024
It's going to look great when they finish the renovation
Comment from Hotel Management
18 Nov 2024 by Sophia CSR, Hotel Management
Hi Nolekia,Thank you for your feedback! We are excited to hear that you are looking forward to the completed renovation. We are working hard to improve the property and provide an even better experience for our guests. We hope you will come back and see the finished updates soon!
by A verified traveler
Posted 17 Nov 2024
Love it
Comment from Hotel Management
18 Nov 2024 by Sophia CSR, Hotel Management
Hi Victor,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
by A verified traveler
Posted 16 Nov 2024
My TV didn't work and they didn't do anything about it I'll never stay there again
Comment from Hotel Management
18 Nov 2024 by Sophia CSR, Hotel Management
Hi Torey,I am sorry to hear about the issue with your TV and the lack of follow-up. That’s not the experience we aim to provide, and I understand your frustration. We appreciate your feedback, and we will work on improving our response to such concerns to ensure better service in the future. We hope you will reconsider and give us another chance to provide you with a more positive experience.
by A verified traveler
Posted 14 Nov 2024
Good property. I would recommend this to others.
Comment from Hotel Management
15 Nov 2024 by Sophia CSR, Hotel Management
Hi Brian,Thank you for your recommendation! We are so glad to hear you had a positive experience and would suggest our property to others. Your feedback means a lot to us, and we hope to welcome you back for another great stay soon!
