Ratings based on 601 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Had a great stay! Nice rooms, great prices, and great staff.
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear Maia,Thank you for your lovely feedback and perfect rating! We're thrilled you enjoyed our rooms, pricing, and our team's friendly service. It was a pleasure having you, and we look forward to welcoming you back to Sonesta Simply Suites Plano Frisco for another great stay!
by A verified traveler
Posted 28 Oct 2024
Good
Comment from Hotel Management
29 Oct 2024 by General Manager, Hotel Management
Dear Sergei,Thanks for the perfect rating! We’re glad you had a good experience and enjoyed your time with us at Sonesta Simply Suites Plano Frisco. It’s always our goal to provide a comfortable and welcoming stay, so your feedback means a lot. We look forward to having you back whenever you’re in town!
by A verified traveler
Posted 23 Oct 2024
Too many people hanging around the property very late at night. In front and back. For this area you could tell they did not "live" there. This area is upscale and high Tech.
This property is a small lower end hotel. The price explained that once I checked in. "too dog friendly" with unfriendly owners.
Comment from Hotel Management
23 Oct 2024 by General Manager, Hotel Management
Dear Paul,We value your feedback and the time you've taken to share. It is unfortunate that our environment caused you discomfort, but you can rest assured that we will discuss your concerns internally. As your travels continue, we wish you well.
by A verified traveler
Posted 11 Oct 2024
by A verified traveler
Posted 17 Jul 2024
All clean n fruendly
Comment from Hotel Management
17 Jul 2024 by Customer Service, Hotel Management
Yolanda, Sonesta Simply Suites Plano Frisco is pleased that you found the accommodations clean and the team members friendly. We hope you had a fantastic stay and look forward to welcoming you back soon!
by A verified traveler
Posted 14 Jul 2024
Property is dated.
Comment from Hotel Management
15 Jul 2024 by Customer Service, Hotel Management
Thierry, thank you for sharing your thoughts. The property may show its age in some areas, but efforts are continuously made to maintain and improve the guest experience. Your feedback is important and will be noted.
by A verified traveler
Posted 12 Jul 2024
Comment from Hotel Management
1 Aug 2024 by Customer Service, Hotel Management
Tammy, thank you for taking the time to share your feedback. If there's anything specific that could have improved your stay, please let us know. We always strive to enhance the guest experience and would appreciate any additional comments.
by A verified traveler
Posted 8 Jul 2024
It is a little older building but very quiet.
Comment from Hotel Management
8 Jul 2024 by Customer Service, Hotel Management
Kay, thank you for sharing your thoughts. The team at Sonesta Simply Suites Plano Frisco is delighted to hear you appreciated the peaceful environment of our property. We hope to welcome you back soon!
by A verified traveler
Posted 19 Jun 2024 on Hotels
Comment from Hotel Management
21 Jun 2024 by Customer Service, Hotel Management
Kevin, thank you for rating your stay at Sonesta Simply Suites Plano Frisco! Our team is thrilled to see your positive feedback. We hope to welcome you back soon!
by A verified traveler
Posted 15 Jun 2024
Overall I enjoyed my stay. The property allows pets and there were multiple guests who had dogs, but for the 4 nights I was there I rarely heard barking. My room had a small kitchen with sink, waste disposal, microwave, full size fridge, 2 burner electric stove and plates, bowls, cups and utensils for cooking, so you don’t need to incur extra expenses eating out. Parking was good there were plenty of spaces in the main parking lot regardless of the time of day. There’s also multiple entrances into the building so you don’t need to walk all the way to the front to get in and out. There was plenty of closet and drawer space if you want to put your clothes away. The couch was comfortable and the AC worked great.
Bathroom was clean but water wasn’t that hot and fixtures were not tight. One of the towel hooks was upside down which made it useless. My biggest complaint would be the pee stain on the sheets. It had intentionally been hidden and I only discovered it because I had to pull the entire duvet (which was tucked on the sides and bottom) off the bed and that’s when I saw it. I wouldn’t have been laying on it as it was on the bottom edge of the mattress but still. Housekeeping would have seen this when they were making the bed.
Comment from Hotel Management
17 Jun 2024 by Customer Service, Hotel Management
Paul, thank you for sharing your detailed feedback. Sonesta Simply Suites Plano Frisco is glad to hear that you enjoyed many aspects of your stay, including the room facilities and comfortable amenities. The situation you described with the bed linens is concerning, and the team will address this matter to ensure such issues are prevented in the future. Thank you for bringing it to attention. Your positive remarks about the room features and parking are appreciated. We're looking forward to welcoming you back.
