Ratings based on 658 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Restaurant was a simple menu with good food. Staff was very accommodating. I came in late and kitchen still made sure I got a plate of food. Very grateful.
Comment from Hotel Management
4 Jan 2025 by General Manager, Hotel Management
Dear Kimberly,Thank you for your wonderful review! We're thrilled to hear that you enjoyed the food and that our staff was accommodating to your needs. It’s our goal to ensure that every guest has a pleasant and memorable experience, even late at night. We appreciate your kind words and look forward to welcoming you back in the future!
by A verified traveler
Posted 2 Jan 2025
Perfect for my trip
Comment from Hotel Management
2 Jan 2025 by General Manager, Hotel Management
Dear Louis,Thank you for your review. It's wonderful to hear that you found us perfect for your trip and we look forward to welcoming you back.
by A verified traveler
Posted 31 Dec 2024
Interior appeared old and had an odor
Comment from Hotel Management
2 Jan 2025 by General Manager, Hotel Management
Dear Jeff,Thank you for being our valued guest at Sonesta Simply Suites Dallas Las Colinas. While we hope you had a comfortable stay, we're sorry you noticed an odor. Rest assured, our housekeeping team will remedy your concern. Safe travels, and please join us again.
by A verified traveler
Posted 23 Dec 2024
I will be staying here again. Exceptional customer service. Above and beyond.
Comment from Hotel Management
24 Dec 2024 by General Manager, Hotel Management
Dear Elizabeth,Thank you! There's no greater compliment than knowing you enjoyed our amazing staff so much that you plan to join us again. We are honored you chose Sonesta Simply Suites Dallas Las Colinas and look forward to welcoming you back soon.
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
18 Dec 2024 by General Manager, Hotel Management
Dear David,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
17 Dec 2024 by General Manager, Hotel Management
Dear Christian,Our goal is always to go above and beyond, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again to change your perceptions.
by A verified traveler
Posted 16 Dec 2024
The staff were very kind, helpful and always available.
Comment from Hotel Management
17 Dec 2024 by General Manager, Hotel Management
Dear Christian,We sincerely appreciate you sharing your experience with us. It's great to hear you enjoyed our team's incredible service, and your compliments will be shared. As always, please feel free to reach out and let us know what we can do to make your next stay with us even better.
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
12 Dec 2024 by General Manager, Hotel Management
Dear Leia,We're glad you enjoyed your stay and appreciate the perfect rating. We look forward to welcoming you back soon!
by A verified traveler
Posted 2 Dec 2024
Easy check in and friendly workers.
Comment from Hotel Management
3 Dec 2024 by General Manager, Hotel Management
Dear Pablo,We value you as our guest at Sonesta Simply Suites Houston - NASA Clear Lake. It was our pleasure to provide you with a seamless check-in, and we appreciate your compliment on our friendly hospitality. Come back soon!
by A verified traveler
Posted 23 Nov 2024
if you enjoy the smell of herbal smoke wafting down the halls and in the parking lot, this is your place. We arrived and were shown to a room, I found linens in the bathroom, bed was stripped, remote on the floor. when we went to the desk, the host didn't believe me and checked the room with us.
He appologized and said "sorry for the inconvenience, we will give you an upgrade." We were taken to a second room and it was the same scenario. We went back to the desk and he had to call the manager to "figure out whats going on." We were offered a third room, it was exactly as the first room, no upgrade as promised. We were told one of the rules was dont stick your trash in the hallway, and several rooms had their trash in the hallway. A parital gallon of milk layed in the hallway for three days. We didn't have a frying pan or cooking utensils, the toilet continously ran and refilled. There was one drive for both entering, and exiting the grounds. Its supposed to be a nonsmoking facility, however cigarettes and dank were in used by guests. The dryers took double time to dry. Just not a great exp.
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Dear Sharon,Thank you for taking the time to share your experience. We are sorry for the challenges you encountered during your stay. Providing a clean, well-maintained, and welcoming environment is our top priority, and we regret this was not reflected during your stay. This is not the standard we strive to provide, and we understand the frustration it caused. The concerns you mentioned are important to us, and we will address them with our team. We value your feedback and hope to have the opportunity to better serve you in the future.
