Ratings based on 613 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Dallas
Posted 18 Jan 2025
I often visit this place for staycations. The prices are reasonable.
by A verified traveler from Celina
Posted 16 Jan 2025
Quiet place closer to the Shopping Mall within the walking distance!
Comment from Hotel Management
17 Jan 2025 by Sonesta Simply Galleria Team, Hotel Management
Thank you for your kind review! We're so glad to hear you enjoyed the peaceful location and the convenience of being close to the shopping mall. We hope to welcome you back again soon!
by A verified traveler
Posted 7 Jan 2025
good prices, not the best rooms
Comment from Hotel Management
7 Jan 2025 by Sonesta Simply Galleria Team, Hotel Management
Thank you for sharing your feedback with us. We’re glad to hear that you found our prices to be competitive. We also appreciate your thoughts on the rooms and apologize for not meeting your expectations in this area. We are continuously working to improve our accommodations and will certainly consider your comments as we plan future updates. We hope to welcome you again soon and provide you with a more enjoyable stay.
by A verified traveler
Posted 5 Jan 2025
I like the price
Comment from Hotel Management
7 Jan 2025 by Sonesta Simply Galleria Team, Hotel Management
Thank you for sharing your feedback with us. We're glad to hear you liked the price of your stay, and we truly appreciate you taking the time to share your experience.We value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back and offer you a much more comfortable stay in the future.
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
4 Jan 2025 by Sonesta Simply Galleria Team, Hotel Management
Thank you for the fantastic 5-star review! We're so glad to hear you had a wonderful stay. Your feedback means a lot to us, and we're excited to welcome you back in the future. Thank you for choosing us!
by A verified traveler
Posted 3 Jan 2025
Comment from Hotel Management
4 Jan 2025 by Sonesta Simply Dallas Galleria, Hotel Management
Thank you for sharing your feedback. We appreciate your honesty and are sorry to hear that your experience didn’t meet your expectations. While we are glad you stayed with us, we understand that there were areas of your visit that fell short. Your feedback helps us improve, and we hope you will consider giving us another opportunity to provide a more enjoyable stay in the future.
by A verified traveler
Posted 2 Jan 2025
I never leave bad reviews. NEVER. But this is unacceptable, and it’s false advertisement for sure! I booked a stay for 6 nights in a “suite” that wasn’t actually a suite and I was bullied into staying, as the property management avoided communication with myself and Expedia representatives. I could not cancel upon arrival and seeing that this was not a place I wanted to stay for a week. I was told if I canceled my reservation then I would receive a partial refund and also be charged a cancellation fee. So I stayed and cleaned up the place a little. The tub was dirty, furniture dirty, the room smelled moldy the entire stay, roaches coming out of the drain when you turn the water on, stains & holes in walls/doors, towels were stained up, and I can name more things. I never received house keeping services the 6 nights I stayed there. I was so uncomfortable I went to buy my own everything to use and to clean the hotel room myself. I spent as much time out and about as I could, and only returned when it was time for me to sleep. Again, I NEVER leave reviews, but DO NOT book this place. It is overpriced, and underpromised.
Comment from Hotel Management
4 Jan 2025 by Sonesta Simply Galleria Team, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the experience you had during your stay. We understand your frustration, and it's certainly not the standard of service or cleanliness we aim to provide. Your concerns regarding the suite description, cleanliness, maintenance issues, and lack of communication have been noted, and we take them very seriously. We are addressing these matters with the team to ensure that improvements are made, especially in guest relations and the overall condition of the property.We truly regret that we did not meet your expectations and for the inconvenience caused. Please know that your comments are valuable, and we are committed to making necessary changes so that future guests do not have a similar experience.Thank you for bringing this to our attention, and we hope to regain your trust.
by A verified traveler
Posted 30 Dec 2024
Excellent service
Comment from Hotel Management
2 Jan 2025 by Sonesta Simply Galleria Team, Hotel Management
Thank you for your wonderful feedback! We’re delighted to hear that you had an excellent experience with our service. Our team is dedicated to providing the best possible experience for our guests, and your kind words truly motivate us. We look forward to welcoming you back soon!"
by A verified traveler
Posted 29 Dec 2024
Excellent
Comment from Hotel Management
30 Dec 2024 by Sonesta Simply Dallas Galleria, Hotel Management
Thank you for your fantastic 5/5 review! We’re so happy to hear that you had an excellent stay with us. Your satisfaction is our top priority, and we’re thrilled that we could meet your expectations. We look forward to welcoming you again on your next visit!
by A verified traveler
Posted 28 Dec 2024
Supposed to be non-smoking but entire property smells like cigarettes
Comment from Hotel Management
30 Dec 2024 by Sonesta Simply Galleria Team, Hotel Management
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the cigarette smell during your stay. Our hotel is a non-smoking property, and we take concerns like yours seriously. We will investigate and address the issue to ensure it doesn't impact future guests. We truly appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant experience.
