Ratings based on 1,009 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Roaches and noisy rooms
Comment from Hotel Management
18 Nov 2024 by DJ, Front Desk Supervisor , Hotel Management
Thank you for leaving a review of your stay with us. We apologize that your stay did not meet your expectations. We do sincerely apologize for any inconvenience caused by this, and we will work collectively to ensure that the reported issues are resolved and do not become a normality of the standard here at Sonesta Select Richardson. As always, we appreciate your business, and we hope to see you again in the future.
by A verified traveler
Posted 11 Nov 2024
Very friendly staff at reception. Lobby area very modern, clean and smelled nice. It appears the hotel is undergoing some updates as there were a lot of boxes of what looked like bath surrounds/ fixtures, some noticeable work in progress in hallway but no mess, dirt or dusty areas. Room was very clean, bed comfortable, all the usual amenities included. Definitely recommend this hotel.
Comment from Hotel Management
12 Nov 2024 by DJ, Front Desk Supervisor , Hotel Management
Thank you for leaving a wonderful review! We are thrilled to hear that you enjoyed your stay with us. We appreciate your business, and we hope to see you again in the near future.
by A verified traveler from Lone Star
Posted 5 Nov 2024
Always nice staff
Comment from Hotel Management
10 Nov 2024 by DJ, Front Desk Supervisor , Hotel Management
Thank you for leaving a perfect review! We are happy to hear that you enjoyed your stay with us. We appreciate your business, and we hope to see you again on your next visit!
by A verified traveler
Posted 31 Oct 2024
Olor a marihuana dentro de los pasillos y cuartos , entraba luz por la puerta 🚪 del cuarto. Algo olvidas las instalaciones.
Comment from Hotel Management
3 Nov 2024 by DJ, Front Desk Supervisor , Hotel Management
Gracias por tomarse el tiempo de revisar su estadía con nosotros. Lamentamos que su estancia no haya cumplido con sus expectativas. Trabajaremos colectivamente para garantizar que todos los huéspedes reciban una experiencia increíble cada vez que se alojen con nosotros. Pedimos disculpas por cualquier inconveniente causado por esto, y esperamos volver a verte en el futuro.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
3 Nov 2024 by DJ, Front Desk Supervisor , Hotel Management
Thank you for leaving a perfect review! We are delighted to hear that you enjoyed your stay with us. We appreciate your business, and we welcome you back anytime you're in the Richardson area.
by A verified traveler
Posted 27 Oct 2024
It was a walking distance to my office.
Comment from Hotel Management
27 Oct 2024 by DJ, Front Desk Supervisor , Hotel Management
Thank you for leaving a great review! We are glad to hear that you enjoyed your stay with us. We appreciate your business, and we look forward to seeing you again on your next visit.
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
27 Oct 2024 by DJ, Front Desk Supervisor , Hotel Management
Thank you for leaving a perfect review! We are delighted to hear that you enjoyed your stay with us. We appreciate your business, and we hope to see you again in the near future.
by A verified traveler
Posted 21 Oct 2024
The pool was under construction but all was good
Comment from Hotel Management
27 Oct 2024 by DJ, Front Desk Supervisor , Hotel Management
Thank you for leaving a perfect review! We are excited to hear you enjoyed your stay with us. We appreciate your business, and we welcome you back anytime you're in the Richardson area.
by A verified traveler
Posted 20 Oct 2024
They were remodeling and I got the last room where the exit was and it was very noisy!
Comment from Hotel Management
27 Oct 2024 by DJ, Front Desk Supervisor , Hotel Management
Thank you for leaving a great review! We are happy to hear that you enjoyed your stay with us. We appreciate your business, and we hope to see you again in the near future.
by A verified traveler
Posted 13 Oct 2024
Decent
Comment from Hotel Management
14 Oct 2024 by DJ, Front Desk Supervisor , Hotel Management
Thank you for leaving a perfect review! We are happy to hear that you enjoyed your stay with us. We appreciate your business, and we hope to see you again in the near future.
