Ratings based on 718 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
31 Oct 2024 by LSA, Hotel Management
Dear Mr. Louis,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager
by A verified traveler from Austin
Posted 20 Oct 2024
Great service and a well informed and friendly staff.
Comment from Hotel Management
22 Oct 2024 by LSA, Hotel Management
Dear Mr. Moody,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager
by A verified traveler
Posted 19 Oct 2024
Outstanding property
Comment from Hotel Management
22 Oct 2024 by LSA, Hotel Management
Dear Mr. Johnson,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager
by A verified traveler from Teague
Posted 13 Oct 2024
Concierge service to & from restaurant was a great touch. First class.
Comment from Hotel Management
22 Oct 2024 by LSA, Hotel Management
Dear Ms. McSwane,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager
by A verified traveler from Raleigh
Posted 29 Sep 2024
It’s a beautiful hotel with a wonderful staff. I only give a 4 star because my bathroom was out of shampoo and the hotel does not offer any selection of tea in the room. So if you are a tea enthusiast you could wait 1.5 hours and be charged over $20 for two tea bags. It’s not the price, it’s the standard and the lack of thoughtfulness. Also if you want camomile at night you’re out of luck. I hope someone in upper management fixes this problem since I’m sure there is a large population of people who drink tea and will be disappointed just like me.
Comment from Hotel Management
3 Oct 2024 by LSA, Hotel Management
Dear Ms. Dorub,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. Please accept our apologies for the lack of tea options in your room and the empty shampoo bottle you encountered during your stay. It is feedback like yours that will help us improve, and I have shared it with the appropriate team. I certainly apologize for the inconvenience that this caused during your stay.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager
by A verified traveler
Posted 15 Sep 2024
We stayed here for my daughter’s 10th birthday trip. The hotel and staff were amazing. They really made her feel special the whole weekend.
Comment from Hotel Management
29 Sep 2024 by LSA, Hotel Management
Dear Mrs. Owens,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager
by A verified traveler from Raleigh
Posted 8 Sep 2024
Amazing hotel with gorgeous rooms, great food and lots of history. The staff is incredibly kind and accommodating. Perfect stay!
Comment from Hotel Management
11 Sep 2024 by LSA, Hotel Management
Dear Ms. Hamm,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
11 Sep 2024 by LSA, Hotel Management
Dear Ms. Christian,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager
by A verified traveler
Posted 23 Aug 2024
Comment from Hotel Management
31 Aug 2024 by LSA, Hotel Management
Dear Ms. Fu,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager
by A verified traveler
Posted 19 Aug 2024
Amazing property
Wonderful staff
Very clean and well maintained
Must stay hotel in Dallas
Comment from Hotel Management
31 Aug 2024 by LSA, Hotel Management
Dear Ms. Budd,Thank you for taking the time to share your feedback.Our goal is to provide you with exceptional service and to ensure that each of your stays with us is a pleasant and memorable one. I am delighted to learn that we were able to leave a positive and lasting impression during your recent stay with us.We hope to welcome you back to the Mansion soon!Best regards,Louis St-Amand Guest Services Manager
