Ratings based on 991 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Dallas
Posted 20 Nov 2024
Renaissance hotels PHONE Customer Service understands the meaning of Customer Service. They resolved this odd experience. Renaissance hotels have been my family’s favorite choice for over 30 years. Been going since I was a kid, and once I became an adult. This experience was so abnormal for their high standards. The room did not have the tub style that was detailed and I was looking forward too. The manager at the front desk was unprofessional and offensive. When I asked for a refund for the one additional night, she asked me if I had used the bathroom while I was in the room. All I could do was pause and say, “Excuse me? If you need to know, I used the toilet and the sink to wash my hands, but not the tub because it was not what I thought.” All she said back was, if you knew it when you came here we could have refunded you before you checked in. I was confused and asked, “How would I know the room did not match the detailed description if I did not go in it?” Then she asked the restroom question again. I was done. Left the hotel quietly, knowing I wasn’t going to use the additional night I had booked. All this because of Manager’s customer service. All other employees were amazing and kind. When the wonderful valet employee brought our SUV around, I told my husband how disappointed and astonished I was at the manager’s unprofessional and distasteful choice of words. He called Renaissance Customer Service. They humbly apologized and compensated the night unused. Thank you!!!
Comment from Hotel Management
21 Nov 2024 by GM , Hotel Management
Dear Kristy, We are sorry to hear that you chose to depart early and that your accommodations did not have a bathtub. More so, I’m sorry we didn’t provide the high-quality service you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one, and we are sorry for falling short of this goal. Your satisfaction is important to us, and we hope you’ll give us another opportunity to make your stay the best it can be. Sincerely, Ben Logan, GM
by A verified traveler
Posted 18 Nov 2024
Great overall
Comment from Hotel Management
18 Nov 2024 by Chaun, Hotel Management
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.
by A verified traveler
Posted 17 Nov 2024
Bathroom was a little outdated but property was nice otherwise.
Comment from Hotel Management
18 Nov 2024 by GM , Hotel Management
Dear Kiauna, We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Ben Logan, GM
by A verified traveler
Posted 16 Nov 2024
It is a beautiful property and extremely quiet
Comment from Hotel Management
16 Nov 2024 by GM, Hotel Management
Dear Denice, What a great star rating! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and the fact you took the time to share this. Please come again soon. Best, Ben Logan, GM
by A verified traveler from LAREDO
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Chaun, Hotel Management
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Chaun, Hotel Management
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by GM, Hotel Management
Dear Keith, Thank you for awarding us a full rating. We're thrilled you had a delightful experience. Do visit us again soon! Best, Ben Logan, GM
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Chaun, Hotel Management
Thank you for taking the time to post a review of our property. We are so happy to hear you enjoyed your stay and time here at the Renaissance Dallas Richardson hotel. Our goal is to always exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. Once again, I appreciate you taking the time to share your feedback and experience with us.
by A verified traveler from Lawrenceville
Posted 2 Nov 2024
Breakfast was excellent, fresh and tasty but the rest of the food… lunch dinner wings soup dessert etc tasted terrible. They even served me cold soup . Three chicken wings not taste and old as well not fried, the shrimp tacos no flavor no taste and they inly add onios and a little of green celery. Pizza was good
Comment from Hotel Management
3 Nov 2024 by GM, Hotel Management
Dear Katherine, We aim to impress, so I'm sorry that your visit was just okay. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Best, Ben Logan, GM
by A verified traveler
Posted 31 Oct 2024
Nice
Comment from Hotel Management
31 Oct 2024 by GM, Hotel Management
Dear Frank, It’s wonderful to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Ben Logan, GM
