Ratings based on 802 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Renaissance Addison, Hotel Management
Thank you for the wonderful review. Thank you for choosing to stay with us and we look forward to your return.
by A verified traveler
Posted 17 Nov 2024
Great customer service friendly and helpful
Comment from Hotel Management
18 Nov 2024 by Renaissance Addison, Hotel Management
Thank you for the great review! Our associates will Love this! Thank you for choosing to stay with us and we hope to see you again very soon!
by A verified traveler
Posted 15 Nov 2024
Good
Comment from Hotel Management
15 Nov 2024 by Renaissance Addison, Hotel Management
We are thrilled that you had a great stay! Thank you for choosing to stay with us and we look forward to serving you again in the near future.
by A verified traveler
Posted 14 Nov 2024
Liked it all
Comment from Hotel Management
14 Nov 2024 by Renaissance Dallas Addison, Hotel Management
Dear Kenneth,Thank you for being our guest at Renaissance Dallas Addison. We are happy to know you had a great stay and we look forward to seeing you the next time you are in Addison.Regards,
by A verified traveler
Posted 13 Nov 2024
Food quality, amenities in rooms (quality) and scent in the hotel --- obnoxiously fragrant
Comment from Hotel Management
13 Nov 2024 by Renaissance Addison, Hotel Management
Thank you for sharing your experience with us. We do have scent machines in the lobby. We will double check these to ensure their working correctly. Thank you for staying with us and we hope to see you again in the near future.
by A verified traveler
Posted 3 Nov 2024
front desk very helpful
Comment from Hotel Management
4 Nov 2024 by Renaissance Dallas Addison, Hotel Management
Hello Hendri,Thank you for the kind Expedia rating. We are happy to know you enjoyed your stay and we look forward to serving you again.Many thanks,
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Renaissance Dallas Addison, Hotel Management
Dear Marilyn,Thank you for joining us at Renaissance Dallas Addison Hotel. It appears that you had a great stay! That is our intention with all our guests every time. We hope to serve you again in the near future.Kind regards,
by A verified traveler
Posted 13 Oct 2024
Na
Comment from Hotel Management
14 Oct 2024 by Renaissance Dallas Addison, Hotel Management
Hello Clayton,Thank you for being our guest recently at Renaissance Dallas Addison Hotel. We appreciate your patronage and we apologize for any of our shortcomings that prevented you from giving us a 5 out of 5. We hope to serve you again in the near future.Regards,
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Renaissance Addison, Hotel Management
Thank you for the great review and choosing to stay with us! We hope to see you again soon.
by A verified traveler
Posted 30 Sep 2024
Was disappointed , I thought I was reserving theRenaissance in Plano which was amazing. Addison..there was an odor in entire hotel. My room
Smelled like plumbing issues, drainage issues shower was making loud noises at night, no bellhop, rooms average, hallways and doors are not in good condition. My door kept getting stuck and would not close all the way .Tried the bar once and service was not good. Would not recommend try the one in Plano
Comment from Hotel Management
30 Sep 2024 by Renaissance Dallas Addison, Hotel Management
Hello Tasha,First off, thank you for giving us a try. We are sorry to know you experience was not top notch as that is always our goal. We hope to do a better job for you if you choose Renaissance Dallas Addison once again.Kind regards,
