Ratings based on 980 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
I arrived at the hotel Friday night no one came to the window to help or check me in money wasted 😡
Comment from Hotel Management
27 Nov 2024 by kush patel, Hotel Management
Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ DALLAS - ADDISON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
by A verified traveler
Posted 17 Nov 2024
Morning staff slow and tried to charge me 733 as a wekly rate for a room that was 84 total after tax a night. Which mathematically makes zero sense. I called the night before inquiring and the night staff answered and checked the room I was in and told me it was 433 for the week. My room smelled like mildew and there was mold. Never again
Comment from Hotel Management
19 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Adrianna,Thank you for taking the time to share your feedback regarding your experience at the Red Roof PLUS Dallas - Addison. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unpleasant odor in the rom, the possible mold encounter and the situation you described regarding the charge for the room. Please accept our sincerest apologies for the impact these issues had on your stay. I can assure you that I have brough your feedback to management's attention in an effort to ensure your experience is not repeated. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for sharing your concerns and I do hope that you will return to any of our other brand locations in the future.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Preston,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Dallas – Addison and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by kush patel, Hotel Management
Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ DALLAS - ADDISON.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
27 Oct 2024 by kush patel, Hotel Management
Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ DALLAS - ADDISON.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Jenay, Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS Dallas - Addison and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 10 Oct 2024
I found two roaches in my room. One in the iron and one by the toilet. Otherwise it was an ok stay
Comment from Hotel Management
13 Oct 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Rashad,We appreciate your 4/5 scoring following your recent visit at the RED ROOF PLUS+DALLAS-ADDISON. Though your stay was ok you mentioned you encountered insects. Please know we work alongside a pest control company who are trained professionals geared at combating pest related issues according to the standards of the industry. I will share your feedback with Red Roof management to have this issue rectified. Know that we are glad for the feedback and patronage.Thank you again and we hope to host you again soon.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Xao RediResponse Specialist, Hotel Management
Thank you for sharing your perfect rating with us, Jose. Our staff at the Red Roof Inn PLUS+ Dallas – Addison was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
1 Oct 2024 by kush patel, Hotel Management
Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ DALLAS - ADDISON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
by A verified traveler
Posted 29 Sep 2024
The room was very dirty. Stains on the sheets and bedspread. The door stop was in pieces on the desk. It had a funny smell. I had to listen to street racing all night and a very loud party in a neighboring room. Some things the property could not control and I recognize that. Some things they definitely could. Thank goodness I only spent one night.
Comment from Hotel Management
29 Sep 2024 by kush patel, Hotel Management
Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ DALLAS - ADDISON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.
