Ratings based on 406 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Mike, Hotel Management
Dear Deontae, Thank you for leaving us such a great comment. I appreciate your comments regarding your recent stay at the RED ROOF INN LEWISVILLE.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our servicesThank you again for sharing your experience. We look forward to seeing you on your future travels.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Debbie, Hotel Management
Dear Marcell Thanks for sharing your feedback. We are sorry your experience did not match your expectations. we hold the room, but you do not have checked-in and has not paid for no-show
by A verified traveler
Posted 25 Oct 2024
The staff is very nice Ms.Debbie is very professional very clean hotel
Comment from Hotel Management
26 Oct 2024 by Debbie, Hotel Management
Dear Carl, Thank you for leaving us such a great comment. I appreciate your comments regarding your recent stay at the RED ROOF INN LEWISVILLE.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our servicesThank you again for sharing your experience. We look forward to seeing you on your future travels.
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Mike, Hotel Management
Dear Jamira, Thank you for leaving us such a great comment. I appreciate your comments regarding your recent stay at the RED ROOF INN LEWISVILLE.I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our servicesThank you again for sharing your experience. We look forward to seeing you on your future travels.
by A verified traveler
Posted 24 Oct 2024
Not clean and noisy and just did not feel safe. Would not stay there alone
Comment from Hotel Management
24 Oct 2024 by Debbie, Hotel Management
Dear Rita Thanks for sharing your feedback. We are sorry your experience did not match your expectations. It was an uncommon instance, and we will do better.We would love to make things right if you give us another chance.
by A verified traveler
Posted 21 Oct 2024
Great prices for the size of the room. I was genuinely surprised at how large the room was. Extremely clean, nice employees, one thing I will say is I was shocked that they actually still offer smoking rooms in 2024.
Comment from Hotel Management
21 Oct 2024 by Mike, Hotel Management
Dear Sarah,We appreciate your comments regarding your recent stay at the RED ROOF INN LEWISVILLE. We always enjoy hearing about the positive experiences our guests have at our hotels.I will make sure to share your comments with the rest of our team. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our servicesThank you again for sharing your experience. We look forward to seeing you on your future travels.
by A verified traveler
Posted 18 Oct 2024
I called ahead and was told they would honor early check in. When I arrived I was instructed that i needed to purchase a premium room for early check in. Not the standard room I booked through Expedia. There’s tons of people that hang around the parking lot. Front desk man was terrible and clearly up charged me for early check in. Avoid this place at all costs. There are way better options than this place.
Comment from Hotel Management
18 Oct 2024 by Mike, Hotel Management
Dear Gary Thanks for sharing your feedback. We are sorry your experience did not match your expectations. As per we discuss on the phone about rates and early check-in fee, you agreed and told us to hold the room. but you booked it different type of room on online that was not available at that moment and you want to check-in early, so whatever you paid is for upgrade room charges and the early check-in feeThe room you booked is available at 3 PM with no extra fee, but you want to check-in early at 10 AM
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Debbie, Hotel Management
Thanks for sharing your feedback. We are sorry your experience did not match your expectations. It was an uncommon instance, and we will do better.We would love to make things right if you give us another chance.
by A verified traveler
Posted 9 Oct 2024
Idk
Comment from Hotel Management
11 Oct 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Chryel,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Lewisville and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 3 Oct 2024
Rooms are dirty and bug infested.
Comment from Hotel Management
6 Oct 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Chelsea,I appreciate you sharing your feedback following your stay at the RED ROOF INN LEWISVILLE. I was saddened to read that your stay fell short of your expectations due to the cleanliness of the rooms and the insects you reported. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Sharma Red Roof Management RediResponse Specialist
