Ratings based on 976 Verified Reviews
3.0 Room cleanliness
3.3 Service & staff
3.4 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Manager, Hotel Management
Hello Nalesha,We're thrilled you had a wonderful experience with us! We look forward to welcoming you back soon for another fantastic stay.
by A verified traveler
Posted 12 Dec 2024
None
Comment from Hotel Management
13 Dec 2024 by Manager, Hotel Management
Hello Cecilia L,We appreciate you taking the time to share your feedback with us. We value all guest comments as they help us improve our services for future visitors. Your experience is important to us, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
by A verified traveler
Posted 11 Dec 2024
This property was awful. Very outdated, carpet was damp, smelled really bad and toilet didn’t flush.
Comment from Hotel Management
12 Dec 2024 by Manager, Hotel Management
Hello Matthew, We are disappointed to hear about your experience and apologize for any inconvenience caused during your stay. Guest feedback is valuable to us and will be shared with the team for further review and improvement. We strive to ensure all our guests have a comfortable stay and regret that we fell short in this instance.
by A verified traveler
Posted 10 Dec 2024
The appearance could be updated. There was a stuffy odor in the hallway by ice machine. Breakfast wasn’t that appealing- no breakfast meat.-limited choices. Self injury in room due to furniture. Based on my past experience staying at previous Quality Inn- I was disappointed. Can be updated.-room furnishings. I know they’re trying. Pleasant in conversation.
Comment from Hotel Management
11 Dec 2024 by Manager, Hotel Management
Hello Gertrude, Thank you for sharing your feedback with us. We appreciate your comments regarding the appearance and breakfast offerings. We'll take your input into consideration for potential updates in the future. If you have any further concerns, please don't hesitate to reach out to our management team.
by A verified traveler
Posted 9 Dec 2024
Very old and unclean rooms. Found multiple cockroaches in bathroom. Couch in suite was torn, walls all over were damaged (cracked or holes), beds were creaking.
Comment from Hotel Management
11 Dec 2024 by Manager, Hotel Management
Hello Rajat, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Manager, Hotel Management
Hello Todd, We appreciate your recent stay with us and value your feedback. Should you have any concerns from your visit, please don't hesitate to reach out to us directly. We hope to welcome you back soon for an improved experience.
by A verified traveler
Posted 1 Dec 2024
Check in guy at night was very nice but not check out people in morning
Comment from Hotel Management
3 Dec 2024 by Manager, Hotel Management
Hello Kelly, We appreciate your feedback and apologize for any inconvenience experienced during your check-out process. Your comments will be shared with our team for improvement. Thank you for staying with us and we hope to welcome you back in the future.
by A verified traveler
Posted 1 Dec 2024
Kind of dated but clean with a helpful staff
Comment from Hotel Management
4 Dec 2024 by Manager, Hotel Management
Hello Nicole,We appreciate your feedback on the cleanliness and helpfulness of our staff. We strive to provide a comfortable experience for all our guests. If you have any further comments or suggestions, please feel free to reach out to our management team for assistance.
by A verified traveler
Posted 28 Nov 2024
This was a terrible hotel. The rooms smelled bad. There were roaches and bugs all over the room. We spent 4 nights and the room was never cleaned. The cleaning staff did not speak English and even after asking for towels several times, that never happened. The breakfast was terrible. The staff in general were nice and tried to help. However, overall, this was not a pleasant stay.
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Jonathan, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Cyanna,We are thrilled to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon for another wonderful experience at our hotel.
