Ratings based on 684 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 29 Oct 2024
Water smelled like dirt in shower. They probably use lake water. Other wise an OK stay.
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Sandra, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable and will be shared with our team for improvement. We appreciate your review and hope to welcome you back to provide a better experience in the future.
by A verified traveler
Posted 27 Oct 2024
My room wasn't the cleanliest place... my shower barely worked. The breakfast was also VERY limited in their options.
However, I found the staff to be extremely friendly and helpful.
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Miranda, Thank you for sharing your feedback with us. We appreciate your kind words about our staff. We take all guest comments seriously and will address the issues you mentioned to ensure a better experience for future guests.
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello Andrew, We appreciate you taking the time to share your experience with us. If you would like to discuss your stay further, please feel free to reach out to us. We value your input and hope to have the opportunity to exceed your expectations in the future.
by A verified traveler
Posted 10 Oct 2024
Cockroach infested and leak in the ceiling of bathroom.
Comment from Hotel Management
12 Oct 2024 by Manager, Hotel Management
Hello Alexandra,We're sorry to hear about your experience and appreciate your feedback. Your concerns have been noted and will be addressed promptly. Your comfort is our top priority, and we strive to ensure all guests have a pleasant stay.
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
6 Oct 2024 by Manager, Hotel Management
Hello Ramon,Thank you for choosing to stay with us! We are thrilled to hear that you had a wonderful experience at our hotel. We hope to welcome you back again soon for another fantastic stay!
by A verified traveler
Posted 30 Sep 2024
Room was tidy few maintenance and interior damages like toilet not bolted down and didn’t flush good probably blocked by the wax ring moving, towel bar broken and sink counter top coming lose from the wall and only being held up by a stick and the. The thermostat batteries are low so could not change settings on a/c. But my major concern was roaches. At first I didn’t see any until I brought my food out and for the remainder of the night I was stomping them out….. doesn’t make it any better that it’s only one tiny trash can for the whole room and it’s in the bathroom. Customer service was ok and nice for the most part just the roaches were my main concerns
Comment from Hotel Management
3 Oct 2024 by Manager, Hotel Management
Hello Jamal, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 29 Sep 2024
I booked this on Expedia as a non smoking room. But Expedia does not guarantee a non smoking room and to my surprise I got a smoking room. I have asthma- not good.
Comment from Hotel Management
1 Oct 2024 by Manager, Hotel Management
Hello Lawrence, We apologize for any inconvenience caused by the room type discrepancy. We recommend confirming room preferences directly with the hotel next time for a more tailored experience. Your comfort and health are important to us, and we appreciate your feedback to improve our services in the future.
by A verified traveler
Posted 27 Sep 2024
ROACH MOTEL! I checked in and the staff was friendly. Got to the room and there are roaches on the floor and the desk. Checked right back out. Slept in the car that night. Can’t have a refund though. Apparently they thought sleeping in a room with roaches and who knows what else was ok. Would not recommend
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello C. Brittany,We apologize for any inconvenience you experienced during your stay. Please be assured that we take cleanliness seriously and have proper procedures in place. We recommend addressing any concerns directly with the hotel management for further assistance with your experience.
by A verified traveler from Rockwood
Posted 15 Sep 2024
I got in after 10 PM after driving 14 hours I needed to be up at 6:30 the next morning. I wanted to go in there and go to sleep.. I was pulling a car and there was nowhere to park in their parking lot. The parking lot was tiny. I kind of pulled to the side and went in and the guy told me that there was $100 posit, which was not stated anywhere in the property description. I turned around and left and went down the street to another hotel. If you’re carrying a trailer, don’t even bother with this property
Comment from Hotel Management
16 Sep 2024 by Manager, Hotel Management
Hello Alonso, We apologize for any inconvenience you experienced during your stay. Our parking facilities are limited and we regret any miscommunication about the deposit policy. We value your feedback and will address these issues with our team for improvement.
