Ratings based on 987 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
N/A
Comment from Hotel Management
23 Nov 2024 by Sophia CSR, Hotel Management
Hi Andrew,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.
by A verified traveler from Arlington
Posted 21 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Sophia CSR, Hotel Management
Hi Tammerilla,Getting a 5-star rating from our guests is genuinely heartening and inspires us to persist in delivering outstanding service. We're thrilled that your stay was enjoyable, and we eagerly anticipate hosting you again during your future journeys.
by A verified traveler
Posted 20 Nov 2024
The Continental breakfast was good waffles, eggs, sausage, orange or apple juice coffee, cereal, muffins toast and milk. Everyone was nice and the rooms were kept clean. The price was affordable.
Comment from Hotel Management
21 Nov 2024 by Sophia CSR, Hotel Management
Hi Robert,Thank you for your fantastic 5/5 rating! We’re so glad you enjoyed the continental breakfast and found the selection to your liking. It’s wonderful to hear that you had a positive experience with our team and appreciated the cleanliness of the rooms. We also appreciate your kind words about our affordable pricing. We look forward to welcoming you back for another great stay!
by A verified traveler from Brooklyn
Posted 13 Nov 2024
Very quiet& peaceful. The housekeepers kept the place clean
Comment from Hotel Management
13 Nov 2024 by Sophia CSR, Hotel Management
Hi Hailey,Thank you for your feedback! We’re so pleased to hear that you enjoyed the quiet, peaceful atmosphere and that our housekeeping team helped maintain a clean and comfortable environment. We look forward to welcoming you back for another relaxing stay!
by A verified traveler
Posted 11 Nov 2024
Rooms old, smells like mold
Comment from Hotel Management
12 Nov 2024 by Sophia CSR, Hotel Management
Hi Eileen,We apologize that you experienced issues with the room's condition and odor. Your comfort is very important to us, and we will certainly address the concerns you raised regarding the room's cleanliness and any potential mold smell. We hope to have the opportunity to improve your experience in the future.
by A verified traveler
Posted 11 Nov 2024
Very quiet and safe.
Comment from Hotel Management
12 Nov 2024 by Sophia CSR, Hotel Management
Hi Amaya,Thank you for your feedback! We're glad to hear you found the hotel to be quiet and safe. We always aim to provide a comfortable and secure environment for our guests. If there's anything we can do to improve your future stays, feel free to let us know! We hope to see you again soon.
by A verified traveler from Bronxville
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Sophia CSR, Hotel Management
Hi Jeanie,It brings us joy to learn about your positive experience with our service. We appreciate your generous 4-star rating. If there are specific areas you think we can enhance to earn that fifth star, we welcome your feedback. Continuously striving to improve, we aim to provide the best possible experience for our guests. We eagerly anticipate the opportunity to serve you again in the future.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Sophia CSR, Hotel Management
Hi Reina,We greatly appreciate your 3-star rating and are pleased to hear that you had an enjoyable stay with us. If you have any insights on how we can elevate our guests' experience, please feel free to let us know. We look forward to hosting you again during your next visit!
by A verified traveler
Posted 27 Oct 2024
There were roaches in my room . I killed 4 roaches 2 in the bathroom, and 2 by the bed . The shower also was leaking , I turned the water on and it flooded the bathroom. Overall it was clean on the surface but I’m afraid there may be a bug problem also. Staff was amazing, beds were comfortable and the ice machine works!!! The bugs were just a deal breaker for me.
Comment from Hotel Management
28 Oct 2024 by Sophia CSR, Hotel Management
Hi Myiesha,We're glad to hear that our staff and beds met your expectations, but we sincerely apologize for the issues you encountered with the roaches and the leaking shower. This is not the standard we strive for, and your feedback is crucial in helping us address these concerns. We appreciate your understanding and hope you will consider giving us another chance in the future.
by A verified traveler
Posted 20 Oct 2024
Rooms were clean bed comfortable but bathrooms needs attention toilet was loose and toilet seat was worn out .everything else very good
Comment from Hotel Management
20 Oct 2024 by Sophia CSR, Hotel Management
Hi Yelida,Thank you for your feedback! We’re glad to hear you found the rooms clean and the bed comfortable. We appreciate your notes about the bathroom, as it’s important for us to maintain high standards. We’ll address the toilet issues to ensure a better experience for future guests. We hope to welcome you back soon!
