Ratings based on 993 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
There were roaches in my room . I killed 4 roaches 2 in the bathroom, and 2 by the bed . The shower also was leaking , I turned the water on and it flooded the bathroom. Overall it was clean on the surface but I’m afraid there may be a bug problem also. Staff was amazing, beds were comfortable and the ice machine works!!! The bugs were just a deal breaker for me.
Comment from Hotel Management
28 Oct 2024 by Sophia CSR, Hotel Management
Hi Myiesha,We're glad to hear that our staff and beds met your expectations, but we sincerely apologize for the issues you encountered with the roaches and the leaking shower. This is not the standard we strive for, and your feedback is crucial in helping us address these concerns. We appreciate your understanding and hope you will consider giving us another chance in the future.
by A verified traveler
Posted 20 Oct 2024
Rooms were clean bed comfortable but bathrooms needs attention toilet was loose and toilet seat was worn out .everything else very good
Comment from Hotel Management
20 Oct 2024 by Sophia CSR, Hotel Management
Hi Yelida,Thank you for your feedback! We’re glad to hear you found the rooms clean and the bed comfortable. We appreciate your notes about the bathroom, as it’s important for us to maintain high standards. We’ll address the toilet issues to ensure a better experience for future guests. We hope to welcome you back soon!
by A verified traveler from Miami
Posted 18 Oct 2024
Room was clean. Staff was very helpful
Comment from Hotel Management
20 Oct 2024 by Sophia CSR, Hotel Management
Hi Jennifer,Thank you for your wonderful feedback! We're thrilled to hear that you found your room clean and our staff helpful. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay!
by A verified traveler
Posted 17 Oct 2024
Friendly staff and conveniently located to airport
Comment from Hotel Management
18 Oct 2024 by Sophia CSR, Hotel Management
Hi David,Thank you for your feedback! We're glad to hear you found our staff friendly and appreciated the convenient location near the airport. We hope to welcome you back for another great stay soon!
by A verified traveler
Posted 17 Oct 2024
It was very nice and would book again
Comment from Hotel Management
18 Oct 2024 by Sophia CSR, Hotel Management
Hi Larry,We're overjoyed to hear that you had a nice stay and would consider booking with us again. Your satisfaction means a lot to us, and we look forward to welcoming you back in the future!
by A verified traveler
Posted 14 Oct 2024
It was quite.
Comment from Hotel Management
15 Oct 2024 by Sophia CSR, Hotel Management
Hi Michael,Thank you for your rating of 4/5! I’m glad to hear you enjoyed a quiet stay with us. We appreciate your feedback and look forward to welcoming you back for an even better experience in the future!
by A verified traveler
Posted 5 Oct 2024
Thanks for the stay!
Comment from Hotel Management
7 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,We express our sincere gratitude for your review. We consider ourselves fortunate to have you as our guest and highly appreciate your decision to choose our services. Our team is committed to providing you with exceptional service consistently.
by A verified traveler
Posted 2 Oct 2024
Construction on the hotel being built next door was noisy. Other than that, it was a very pleasant experience.
Comment from Hotel Management
3 Oct 2024 by Sophia CSR, Hotel Management
Hi Derrick,We appreciate your feedback! We're glad to hear you had a pleasant experience despite the noise from the construction next door. We appreciate your understanding and hope to welcome you back for an even quieter stay in the future!
by A verified traveler
Posted 23 Sep 2024
Dirty room with pest inside. Stained sheets and towels. And their shuttle was late 30mins past scheduled pick up time.
Comment from Hotel Management
24 Sep 2024 by Sophia CSR, Hotel Management
Hi Benny,We sincerely apologize for the issues you encountered during your stay, including the cleanliness and the delay with the shuttle service. This is not the level of service we strive to provide, and we will address these concerns with our team to ensure improvements are made. Your experience is important to us, and we hope to have the opportunity to make things right in the future.
by A verified traveler
Posted 20 Sep 2024
Over all the room was ok what I didn’t like was the toilet didn’t work and there’s nothing they can do about with numerous calls to front desk
Comment from Hotel Management
23 Sep 2024 by Sophia CSR, Hotel Management
Hi Celisa,I’m glad to hear that your room was acceptable, but I sincerely apologize for the inconvenience you faced with the toilet and the lack of response from our front desk. This is not the level of service we strive to provide, and our team will be addressing these issues with our team to ensure it doesn’t happen again. Your feedback is crucial in helping us improve, and I hope to have the opportunity to serve you better in the future.
