Ratings based on 705 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Unfortunately placed in a dirty room. Not sure how the rest of the property is but I give a 1star for cleanliness. Over whelming smell of urine when first walked into room. EVERYONE smokes marijuana outside at night. Unable to get away from urine smell inside room or smell of smoke outside room. Last minute booking and I regret it.
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Guest Relations Management, Hotel Management
Hi Robert! Thank you for your feedback and for rating us 4 out of 5! We’re glad to hear that you had a great experience at Quality Inn at Arlington Highlands in Texas. We appreciate your insights, and we’re always looking for ways to improve. We look forward to welcoming you back for an even better stay in the future!
by A verified traveler
Posted 31 Dec 2024
Office and rooms smelled bad water didn’t drain in the tub. Parking was horrible due to company trucks Comforters were stained (glad I brought my own) will NOT be staying there again
Comment from Hotel Management
2 Jan 2025 by Guest Relations Management, Hotel Management
Hi Yvonne! Thank you for sharing your feedback. We sincerely apologize for the issues you encountered, including the unpleasant odors, water drainage problem, and parking inconvenience. It’s disappointing to hear that the cleanliness of the comforters did not meet your expectations. We appreciate your comments and will address these concerns with our team to improve our guest experience moving forward. We hope to have the opportunity to provide a better stay in the future.
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Guest Relations Management, Hotel Management
Hi Robert! Thank you for the amazing 5 out of 5 rating! We’re thrilled to hear that your stay at Quality Inn at Arlington Highlands in Texas was perfect. Your feedback means the world to us, and we look forward to welcoming you back for another exceptional experience!
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Guest Relations Management, Hotel Management
Hi Corynne! Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. We value your input and will use your comments to identify areas for improvement. We hope to have the opportunity to offer you a better experience in the future.
by A verified traveler from Chico
Posted 23 Dec 2024
Filthy, felt unsafe
Comment from Hotel Management
25 Dec 2024 by Guest Relations Management, Hotel Management
Hi Stephanie! We are truly sorry to hear about your experience. Cleanliness and safety are top priorities, and it's clear we fell short during your stay. Please rest assured that your feedback is being taken seriously, and we will address these concerns to ensure future guests have a better experience. We deeply regret that we did not meet your expectations and hope you will reconsider staying with us again in the future.
by A verified traveler
Posted 23 Dec 2024
There were roaches in the bathroom.
Drunk people fighting outside my window and got pushed against my window.
Comment from Hotel Management
25 Dec 2024 by Guest Relations Management, Hotel Management
Hi Morgane! We sincerely apologize for the issues you encountered during your stay. A clean, safe environment is our priority, and it's clear we did not meet that standard for you. We will address the concerns regarding cleanliness and security to ensure that future guests have a more comfortable and peaceful experience. We understand how unsettling this must have been and truly regret the impact it had on your stay. Thank you for sharing your feedback, and we hope for the opportunity to provide a much better experience in the future.
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Guest Relations Management, Hotel Management
Hi Robert! Thank you for your feedback. We’re glad to hear that some aspects of your stay were satisfactory. We appreciate your input and will work on improving areas that didn’t fully meet your expectations. We look forward to providing you with a better experience on your next visit.
by A verified traveler
Posted 11 Dec 2024
Arlington Highlands has excellent amenities.
Comment from Hotel Management
12 Dec 2024 by Guest Relations Management, Hotel Management
Hi Angel! Thank you for your review! We’re thrilled to hear you enjoyed the excellent amenities at Quality Inn at Arlington Highlands in Texas. We appreciate your feedback and hope to welcome you back for another great stay soon!
by A verified traveler
Posted 2 Dec 2024
Great staff. Room needed maintenance and it was past time for pest control.
Comment from Hotel Management
2 Dec 2024 by Guest Relations Management, Hotel Management
Hi Stacy! Thank you for your feedback. We're happy to hear that you found our staff great. However, we sincerely apologize for the maintenance issues and pest concerns you encountered during your stay. This is certainly not the experience we aim to provide, and we will address these areas to ensure future guests enjoy a more comfortable stay. We appreciate you bringing this to our attention and hope to welcome you back for a better experience.
