Ratings based on 971 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
by A verified traveler
Posted 16 Dec 2024
The interior look like was still in remodelation. The appearance of the room wasn't pretty.
Comment from Hotel Management
17 Dec 2024 by Customer Service, Hotel Management
Adaeli, the team values your feedback and wants every guest to have a pleasant experience. Your observations are valuable, and the team is always striving to improve. Thank you for your input.
by A verified traveler from San Antonio
Posted 15 Dec 2024
It’s just ok. The bathroom has a weird layout. It has curtain shower which is not very hygienic to have those on 2024. The toilet is on a corner the sink is super small.
If you stay in a room close to the ice machine you will hear it no matter what. The walls are thin so you might hear your neighbors.
The staff is very nice location is good and easy parking
Comment from Hotel Management
16 Dec 2024 by Customer Service, Hotel Management
Gerardo, thank you for sharing your thoughts. The team is pleased to hear that you found them friendly and appreciated the convenient location and parking. The layout of the bathroom and room noise you experienced will be taken into consideration for future improvements. We hope your next visit will be more enjoyable.
by A verified traveler
Posted 14 Dec 2024
Good
Comment from Hotel Management
16 Dec 2024 by Customer Service, Hotel Management
Thanks for the perfect rating, Kevin!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at NYLO Las Colinas Hotel, Tapestry Collection by Hilton.Have a wonderful day!
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Customer Service, Hotel Management
Laura, we’re delighted you loved your experience at NYLO Las Colinas Hotel, Tapestry Collection by Hilton. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 9 Dec 2024
it was great!
Comment from Hotel Management
11 Dec 2024 by Customer Service, Hotel Management
Karla, thank you for staying with us at NYLO Las Colinas Hotel, Tapestry Collection by Hilton. We’re delighted you had a great experience and look forward to welcoming you back!
by A verified traveler
Posted 9 Dec 2024
This hotel was amazing and in a good location! The person working in the afternoon should speak up a little bit had a hard time understanding him, but overall great experience.
Comment from Hotel Management
11 Dec 2024 by Customer Service, Hotel Management
Diana, we’re delighted you loved your experience at NYLO Las Colinas Hotel, Tapestry Collection by Hilton. Our team members strive to offer excellent service, and it's wonderful to hear you enjoyed your stay and the convenient location. We appreciate your feedback and hope to welcome you back soon.
by A verified traveler from South Orange
Posted 9 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Customer Service, Hotel Management
Neron, thank you for staying with us at NYLO Las Colinas Hotel, Tapestry Collection by Hilton. We're thrilled to see you had a positive experience and look forward to welcoming you back.
by A verified traveler
Posted 9 Dec 2024
Professionalism by staff especially over the phone could use a bit of additional training. Was not terrible but just couldn’t better.
Comment from Hotel Management
10 Dec 2024 by Customer Service, Hotel Management
Texas, thank you for your feedback. We are thrilled you enjoyed your stay at NYLO Las Colinas Hotel, Tapestry Collection by Hilton. It's wonderful to know the rest of your experience was satisfactory, and we appreciate your insight about phone interactions. Our team is always looking to enhance guest experiences.
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Customer Service, Hotel Management
Marcelo, thank you for staying with us at NYLO Las Colinas Hotel, Tapestry Collection by Hilton. We're glad to see your positive rating and hope to welcome you back for another enjoyable stay.
