Ratings based on 858 Verified Reviews
3.3 Room cleanliness
3.3 Service & staff
3.0 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jan 2025
Keep up the good work
by A verified traveler
Posted 17 Jan 2025
Keep up the good work
by A verified traveler
Posted 21 Dec 2024
It was fast and efficient
Comment from Hotel Management
26 Dec 2024 by Brand Experience Team, Hotel Management
Hi Kyle,We appreciate your generous review! It really makes our day. Maz K.#Team6
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
19 Dec 2024 by Brand Experience Team, Hotel Management
Hi Anton, Thanks for your recent rating. Your input is highly valuable to us as we continuously strive to enhance our services. We hope your experience with us was enjoyable, and we would love to host you soon. If there are any areas where we can improve or if you have any suggestions for us, please do not hesitate to share them. Your feedback helps us ensure that we meet and exceed your expectations. Many thanks once again, and we look forward to your next visit. Natalie #team6
by A verified traveler
Posted 11 Dec 2024
The room were filthy. The sheets had burn holes in them and hair when you pulled covers back. I couldn’t sleep because of all the people up and down the halls all night long banging doors and in rooms. The smell of marijuana was strong everywhere. The showers are peeling from resurfacing and shower head was caked with green slimy stuff. And the toilets had burn stains on them. I would never recommend.
Comment from Hotel Management
12 Dec 2024 by Nancy Y., Hotel Management
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6
by A verified traveler
Posted 11 Dec 2024
Easy and friendly check in
Comment from Hotel Management
12 Dec 2024 by Nancy Y., Hotel Management
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6
by A verified traveler
Posted 8 Dec 2024
by A verified traveler
Posted 24 Oct 2024
Indecent comments from several Front Desk Agents. Unsanitary cleaning: one male maid smeared dirty rag on toilet & shower door ! Horrible & very Upsetting, etc. Etc.Please refund me immediately! It has taken me several days to recover & the expens is very deprivational!
Comment from Hotel Management
25 Oct 2024 by Brand Experience Team, Hotel Management
Hi Annel, We are grateful for your feedback and are saddened to learn about your recent experience while visiting our location. We deeply apologize for any inconvenience or dissatisfaction it caused. Your feedback means a great deal to us, and we take it very seriously. We are eager to understand your specific concerns so that we can promptly address them and enhance our services in the future. Please contact us to discuss this matter further. Once again, we regret not meeting your expectations and appreciate you bringing this to our attention. We aim to make things right and earn back your trust. Natalie #team6
by A verified traveler
Posted 24 Oct 2024
A/c unit filthy; moldy odor roaches; male maid smeared filth; rude; demanding Front Desk Clerks. Alarming behavior!
Comment from Hotel Management
25 Oct 2024 by Brand Experience Team, Hotel Management
Hi Annel, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Natalie #Team6
by A verified traveler
Posted 20 Oct 2024
