Ratings based on 252 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
Apt was very clean, felt like a hotel. Checkin was a little confusing but figured it out. The view of downtown Dallas was amazing.
Comment from Hotel Management
29 Oct 2024 by Rachel, Hotel Management
Hi Antonio! Thank you for choosing to make Locale your home away from home, and thank you for taking the time to share your experience with us. We are thrilled to hear you enjoyed your stay! We hope to see you again in the future.
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Rachel C, Hotel Management
Hi Melanie, Thank you for choosing to make Locale your home away from home. It seems that things may not have gone as well as they should have during your stay. I’m very sorry for any challenges that you experienced and if you have the time we would like to hear more about the issues you faced during your stay. If you’d like to discuss please message us. Thank you again for your stay, hope to hear back from you soon.
by A verified traveler
Posted 5 Oct 2024
Nice place to stay and convenient
Comment from Hotel Management
11 Oct 2024 by Rachel C, Hotel Management
Hi Amanda! Thank you for choosing to make Locale your home away from home, and thank you for taking the time to share your experience with us. We are thrilled to hear you enjoyed your stay! We hope to see you again in the future.
by A verified traveler
Posted 1 Oct 2024
I couldn't even get parking instructions until the 4pm strict check in time. As a result, I have to pull to the side against curb and wait 5minutes with the agent on the phone. She told me (while on speaker phone) that I can't get parking instructions until 4pm and they would be sent by text. I had requested earlier check in for a fee but was denied. The initial parking spots were full with no instruction as what to do if so. The room had a great view of downtown Dallas. The furniture and decor were like that of a cheap college dorm. It appeared that the owners went to target to get all the furniture and decor. The bed was on a frame with no box springs and the mattress was at best an economy model. The unit had a great walk in closet and spacious bathroom. The bedroom could use a rug. I did not use the kitchen but it looked adequate. This is an apartment tower where many people live. So in the evening when they are all cooking the building smells bad from all the cooking. The elevators are extremely slow for a tower and one of the four is out of order. At this price point I just expect better.
Comment from Hotel Management
11 Oct 2024 by Rachel C, Hotel Management
Hi Billy,Thank you for choosing to make Locale your home away from home, and thank you for taking the time to share your feedback with us. I really appreciate you sharing your experience with us and I am very sorry to hear that things did not go as well as hoped. We take all our guest feedback seriously and I will personally be addressing your concerns about when our guests receive the parking instructions, and the furnishings we provide in our units. We know that you have many options to chose from when traveling but I am confident that we can deliver a much better stay than what you experienced. If you do find yourself returning to the area please reach out to me directly, at gxl@locale.com, as I would love to personally oversee your next stay.
by A verified traveler
Posted 16 Sep 2024
I loved my apartment! Anytime I come to Dallas I’ll be staying here. It’s an actual complex so you feel like you’re a resident. The apartment was cute! Great view of the city!
Comment from Hotel Management
11 Oct 2024 by Rachel C, Hotel Management
Hi Jeanelle! Thank you for choosing to make Locale your home away from home, and thank you for taking the time to share your experience with us. We are thrilled to hear you enjoyed your stay! We hope to see you again in the future.
by A verified traveler
Posted 15 Sep 2024
Zero personable interaction in trying to find where we were supposed to park and how to get in u til we were already due to check in. It was extremely frustrating to manage while driving and trying to figure out where to go. After an hour of that, we made our way to the apartment. Apartment was beautiful but when getting up at 1:00 to go to restroom, I stepped in water leaking from wall in rooms and traveling in a stream under the bed to other side of room. Also, the one dinner we cooked there, we used the only available skillet and pot, which had the most horrid chemical smell, which transferred to the vegetables we cooked, not to mention we had to endure the chemical odor the rest of the day. If you need to call someone you get an Asian lady who is only able to give access code for room. Just isn’t helpful if I struggled for a WHILE just trying to figure out where I could park. The gentleman who work in the hotel entrance work for The Katy’ and do not extend any effort for outside guests. It was ridiculous and the same experience was shared with us by other guests 🙁
Comment from Hotel Management
23 Oct 2024 by Mandy | Guest Experience Manager, Hotel Management
Hello James,Thank you for choosing to make Locale your home away from home, and thank you for taking the time to share your feedback with us. I really appreciate you sharing your experience with us and I am very sorry to hear that things did not go as well as hoped. We take all our guest feedback seriously. Once more, we appreciate you staying here with us and would love another chance to host you again in the future.
by A verified traveler
Posted 9 Sep 2024
Location of the property was excellent. The Katy Trail was fun and there are plenty of dining options close.
Comment from Hotel Management
11 Oct 2024 by Rachel C, Hotel Management
Hi Amy! Thank you for choosing to make Locale your home away from home, and thank you for taking the time to share your experience with us. We are thrilled to hear you enjoyed your stay! We hope to see you again in the future.
by A verified traveler
Posted 27 Aug 2024
Great stay overall. Just needs to be cleaner
by A verified traveler
Posted 6 Jul 2024 on Hotels
by A verified traveler
Trip To Dallas
Posted 11 Jun 2024 on HotelsFantastic place to stay, loved the view, staff did their job a little too well regarding pool hours, but all in all a great place to stay
