Ratings based on 968 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Hotel Manager, Hotel Management
Dear Nancy,Thank you for your thoughtful review and for rating us 4 out of 5! We’re delighted to know that you enjoyed your stay overall. Your feedback is invaluable, and we appreciate your insights. If there were specific areas where we can improve or enhance your experience, please let us know. We’re committed to providing exceptional service and look forward to welcoming you back for an even better visit in the future! Safe travels!Sincerely, Hotel Manager
by A verified traveler
Posted 28 Dec 2024
The bed was really comfy. The TV was cracked and small. The room had a funny smell. And the bathroom was just okay.
Comment from Hotel Management
28 Dec 2024 by Hotel Manager, Hotel Management
Dear Heather,Thank you for your feedback! We're glad to hear you found the bed comfortable. However, we apologize for the issues you experienced with the TV, room smell, and bathroom. These are certainly not the standards we strive for, and we will be addressing them promptly to ensure a better experience for future guests. We appreciate your comments and hope to have the opportunity to provide you with an improved stay next time.Sincerely, Hotel Manager
by A verified traveler from Hitchcock
Posted 27 Dec 2024
Great
Comment from Hotel Management
28 Dec 2024 by Hotel Manager, Hotel Management
Dear Robyn,We are overjoyed by your wonderful five-star rating! It’s fantastic to hear that your experience with us exceeded expectations. Our team works hard to create a memorable and welcoming atmosphere, and we’re so glad it resonated with you. We can’t wait to host you again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 18 Dec 2024
The room smelled bad.
Comment from Hotel Management
18 Dec 2024 by Hotel Manager, Hotel Management
Dear Haskell,Thank you for your feedback. We apologize for the unpleasant smell in your room and understand how important it is to have a comfortable environment. Your comments will be shared with our housekeeping team to address this issue. We hope you'll give us another chance to provide a better experience on your next visit. Thank you again for sharing your thoughts!Sincerely, Hotel Manager
by A verified traveler
Posted 8 Dec 2024
The property was clean and quiet. What I didn't like was housekeeping. We had to ask for clean towels, and no one came to clean the room.
Comment from Hotel Management
8 Dec 2024 by Hotel Manager, Hotel Management
Dear Kimberly,Thank you for sharing your feedback. We're glad to hear that you found the property clean and quiet. However, we sincerely apologize for the issues you encountered with housekeeping. This is certainly not the standard we strive for, and we will address this with our team to ensure better service moving forward. We appreciate you bringing this to our attention and hope to provide you with a more seamless experience during your next stay.Sincerely, Hotel Manager
by A verified traveler
Posted 3 Dec 2024
Facilities were in need of repair and maintenance. We had three double rooms, but each one was missing items - hair dryer, chair, clock... Noise level was a little too much to get good rest. Positives: good location, comfy and clean beds. May look elsewhere on our next stay.
Comment from Hotel Management
3 Dec 2024 by Hotel Manager, Hotel Management
Dear Rob,Thank you for your detailed feedback. While we’re glad you appreciated the convenient location and clean, comfortable beds, we sincerely apologize for the maintenance issues and missing items in your rooms. Additionally, we regret that noise disrupted your rest. Your comments will be shared with our team to address these concerns and improve the guest experience. We value your input and hope you’ll reconsider staying with us again to see the improvements firsthand. Thank you for taking the time to share your thoughts.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Dec 2024
The stay was ok they could have done better for us.
Comment from Hotel Management
1 Dec 2024 by Hotel Manager, Hotel Management
Dear Will,Thank you for your feedback. We're sorry to hear that your stay wasn't up to your expectations. We always strive to provide an excellent experience for our guests, and we regret that we missed the mark during your visit. We’d love to learn more about how we can improve, so please feel free to share any specific concerns or suggestions. We value your input and hope to have the opportunity to provide a better experience in the future.Sincerely, Hotel Manager
by A verified traveler from Texas
Posted 28 Nov 2024
It was nice and affordable.
Comment from Hotel Management
29 Nov 2024 by Hotel Manager, Hotel Management
Dear Rhonda,Thank you for your feedback! We're glad to hear that you found your stay both nice and affordable. We strive to provide great value for our guests, and it's wonderful to know we met your expectations. We hope to welcome you back in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 15 Nov 2024
Our tv wasn’t working correctly. The sound did not work on NBC most of the time.
Comment from Hotel Management
16 Nov 2024 by Hotel Manager, Hotel Management
Dear Melinda,Thank you for sharing your feedback and for the 4/5 rating. We apologize for the issue with the TV, especially with the sound on NBC. This is not the experience we want for our guests, and we will have our maintenance team look into it right away. We appreciate you bringing it to our attention and hope to provide a smoother experience on your next visit. Thank you again for your input!Sincerely, Hotel Manager
by A verified traveler
Posted 15 Nov 2024
horrible
Comment from Hotel Management
16 Nov 2024 by Hotel Manager, Hotel Management
Dear Dheeraj,I'm sorry to hear that your experience was not up to expectations. Your feedback is very important to us, and we would like to understand more about what went wrong during your stay. Please feel free to reach out directly so we can address any concerns and work towards making things right for you.Sincerely, Hotel Manager
