Ratings based on 965 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bismarck
Posted 23 Nov 2024
by A verified traveler
Posted 23 Nov 2024
The front desk person was very friendly and helpful.
by A verified traveler from El Paso
Posted 16 Nov 2024
The room was nice and clean
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 13 Nov 2024
It is a good stay
by A verified traveler
Posted 11 Nov 2024
This has nothing to do with the hotel, it was about me trying to get my date changed, the rep with Expedia I spoke with tried to charge me $200 to change date, and for a cancellation. I never checked in or stayed in the room because some how the system had selected the 11/4/2024 and 11/5/2024 which were the dates I did not want or select and the Expedia rep said it was my fault. I can't control how your system processes thing. And I requested a refund but he wouldn't allow that either. I WILL NOT EVER USE THIS SERVICE AGAIN. REPORTING TO THE FTC ALSO AS SO THE BBB. THIS IS RIDIDULIOUS. I LOST $100. DUE THE SYSTEMS FAILURE AND THE EXPEDIA REP WOULDN'T CORRECT IT FOR ME
Comment from Hotel Management
11 Nov 2024 by Collins, Hotel Management
Thank you for sharing your feedback, and I sincerely apologize for the frustration you’ve experienced regarding your reservation. It seems there may have been a misunderstanding regarding the reservation and how the dates were processed. We want to clarify that our hotel has no control over third-party booking systems like Expedia, and we understand that mistakes can happen during the booking process. We truly value your business and hope you will reconsider booking directly with us in the future, as this may offer a more streamlined experience. If you ever need assistance with reservations in the future, please feel free to contact us directly, and we’ll be happy to assist.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Collins, Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 1 Nov 2024
Love the rooms
Comment from Hotel Management
4 Nov 2024 by Collins, Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 27 Oct 2024
Great...will stay here again.
Comment from Hotel Management
28 Oct 2024 by Collins, Hotel Management
Thank you for staying with us, we appreciate your feedback!
by A verified traveler
Posted 24 Oct 2024
Very spacious, quick check in, close to everything!
Comment from Hotel Management
28 Oct 2024 by Collins, Hotel Management
Thank you for staying with us, we appreciate your feedback!
