Ratings based on 844 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Edgewater
Posted 22 Nov 2024
in terms of Location, strongly recommend.
Comment from Hotel Management
22 Nov 2024 by Hotel Manager, Hotel Management
Thank you, we are pleased that you enjoyed your stay.
by A verified traveler
Posted 17 Nov 2024
Awesome Property!! No Complaints
Comment from Hotel Management
19 Nov 2024 by Hotel Manager, Hotel Management
Thank you, we are pleased that you enjoyed your stay.
by A verified traveler
Posted 15 Nov 2024
.
Comment from Hotel Management
19 Nov 2024 by Hotel Manager, Hotel Management
Thank you, we are pleased that you enjoyed your stay.
by A verified traveler
Posted 14 Nov 2024
Awesome hotel. Has a new and clean feel. No complaints.
Comment from Hotel Management
14 Nov 2024 by Hotel Manager, Hotel Management
Thank you, we are pleased that you enjoyed your stay.
by A verified traveler
Posted 13 Nov 2024
So nice to walk home after a movie
Comment from Hotel Management
14 Nov 2024 by Hotel Manager, Hotel Management
Thank you, we are pleased that you enjoyed your stay.
by A verified traveler
Posted 4 Nov 2024
I was amazed at the lack of places to hang clothing, towels, wash clothes, etc. The one bar that looked to be for hanging clothes wasn't tall enough for a golf shirt to hang w/o bunching up. The "closet" that was tall enough for clothes housed an ironing board, but no bar to hang anything on. The bathroom had 1 hook to hang anything on. No place for wet washclothes or small towels at all. There was a row of hooks on the entry hall wall, but that's not where I'd expect to hanging clothes, and especially not wet towels. In a room with 2 queen beds (for up to 4 ppl, 3 in my case), the room was severely lacking in what I'd expect from ANY basic hotel, much less a Hyatt Regency. The 'under-bed' motion sensor lights were nice, but only 1 of the 4 actually worked. On a positive note, The bed and pillows were comfortable, and the TV was big and easily positioned for the best viewing angle.
Comment from Hotel Management
5 Nov 2024 by Hotel Manager, Hotel Management
Thank you for taking the time to share your experience and feedback with us. Your feedback is very important to us. Please accept our sincere apology for the inconvenience caused to you due to the lack of storage space in the room. We will share your feedback with our team so we may continue to make improvements. We hope to be of service to you soon.
by A verified traveler
Posted 3 Nov 2024
This property was beautiful, clean and the staff were super nice.
Comment from Hotel Management
5 Nov 2024 by Hotel Manager, Hotel Management
Thank you, we are pleased that you enjoyed your stay.
by A verified traveler
Posted 1 Nov 2024
When I checked in I told the person I was a Hyatt member and wanted to make sure I got Hyatt points. I told him I booked through Expedia. He said no problem, pulled up my email and said he had it. Later that evening I learned that this property did not give points if you booked through non-Hyatt app. BS
Comment from Hotel Management
5 Nov 2024 by Hotel Manager, Hotel Management
Thank you for your feedback, we will share your comments regarding the points with our team. We hope to be of service to you soon.
by A verified traveler
Posted 29 Oct 2024
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Comment from Hotel Management
5 Nov 2024 by Hotel Manager, Hotel Management
Thank you, we are pleased that you enjoyed your stay.
by A verified traveler
Posted 26 Oct 2024
Great stay!
Comment from Hotel Management
5 Nov 2024 by Hotel Manager, Hotel Management
Thank you, we are pleased that you enjoyed your stay.
