Ratings based on 981 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Clean safe
by A verified traveler
Posted 27 Dec 2024
Noises came from next room. Difficult to sleep.
by A verified traveler
Posted 27 Dec 2024
Very convenient with local food places near by
by A verified traveler
Posted 26 Dec 2024
The staff was so friendly and the room was great. I will stay here again the next time I visit!
by A verified traveler
Posted 24 Dec 2024
Local to family, customer service very friendly.
Long time to get hot water to 3rd floor. Smell of smoke in the room.
Comment from Hotel Management
24 Dec 2024 by Hyatt Place Garland, Hotel Management
Thank you for your review. We are glad to hear that overall your experience was positive. We are disappointed to hear that the housekeeping services didn't meet your expectations. This critical feedback will be used to train our staff. Thank you and we hope to see you again.
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
24 Dec 2024 by Hyatt Place Garland, Hotel Management
Thank you for the five-star review. We are delighted to hear that your experience was a positive one. We look forward to seeing you again.
by A verified traveler
Posted 23 Dec 2024
Quite and comfortable place to stay, breakfast is good.
Comment from Hotel Management
24 Dec 2024 by Hyatt Place Garland, Hotel Management
Thank you for leaving the feedback. We are glad to hear that your overall experience was a positive one. We hope to see you again in the future.-
by A verified traveler from Sachse
Posted 14 Dec 2024
I booked for two nights but only stayed for one as I was not impressed by this property. The facilities are old, and everything seems to be at the lowest cost/quality. Not having a smart TV was annoying as well. My room was just not comfortable and felt dirty. The sheets were of low quality, Egyptian cotton or not. I will not stay here again.
Comment from Hotel Management
14 Dec 2024 by Hotel Manager, Hotel Management
We are really sorry your stay was not satisfactory and our facilities did not meet your expectations,
by A verified traveler
Posted 9 Dec 2024
Everything thing was excellent including the breakfast. Front desk staff very friendly. Will definitely stay here next time.
Comment from Hotel Management
10 Dec 2024 by Hyatt Place Garland, Hotel Management
Thank you for the five-star review. We are delighted to hear that your experience was a positive one. We look forward to welcoming you back again.
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Hyatt Place Garland, Hotel Management
Thank you for the five-star review. We are delighted to hear that your experience was a positive one. We look forward to welcoming you back again.
