Ratings based on 990 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Problems getting clean towels, phones didn't work in rooms, no cleaning service ran out of tissue had to wait until next day
Comment from Hotel Management
12 Nov 2024 by Customer Service, Hotel Management
Kelly, thank you for sharing your experience. The feedback about certain room amenities and services is appreciated, and everyone is committed to looking into this. Your insights are valuable in helping improve future guest experiences.
by A verified traveler
Posted 12 Nov 2024
This was the absolute worst experience I've ever had at a hotel while using expedia. I booked my room on the app and it was confirmed several days prior to my arrival date. When I got there on my check-in date, I was told there was no room for me. The staff was unwilling to help me locate another room in the same size. I was 6 hours away from home with my family and had nowhere to stay.
I will recommend people DO NOT go to this location, ever. Especially after the way I was treated.
Comment from Hotel Management
12 Nov 2024 by Customer Service, Hotel Management
Sara, the experience you described does not reflect the level of service we aim to provide. The team strives to accommodate all guests and assist with any challenges they may face. Feedback like yours is valuable, providing us an opportunity to enhance our guest services. We hope your future travels are seamless and more enjoyable.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Customer Service, Hotel Management
Jose, thank you for choosing Homewood Suites Dallas Addison. We’re thrilled you enjoyed your stay with us. Looking forward to welcoming you back soon!
by A verified traveler
Posted 4 Nov 2024
There was a huge cockroach in our bathroom.
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Angel, thank you for sharing your experience. The team is committed to maintaining a clean and comfortable environment, and they will prioritize looking into this matter.
by A verified traveler
Posted 3 Nov 2024
We had six people and four bath towels and when we asked for extra towels we were told to check back later as they ran out. Never had a hotel not have extra towels. It did not make sense why the pool was closed but someone would be cleaning the pool every day. When we were informed the pool was closed, we dealt with attitude from the staff. No one ever told us the pool was closed when we checked in. There was only ever one staff member available at the front desk and they didn’t seem interested in doing their job as they were constantly on their phone. The rooms had issues. It didn’t look like things were ever cleaned, only towels and sheets were changed every other day. When you offer a king size bed, you should use king size sheets. The sheets and blanket on the bed were for a queen and the sheets never stayed in their place.
Comment from Hotel Management
7 Nov 2024 by Customer Service, Hotel Management
Bryan, thank you for sharing your feedback. The team sincerely regrets that this stay did not meet your expectations and that there were certain issues during your visit. The team strives to provide a seamless experience for all guests and will certainly review these observations for potential improvements. Rest assured, the dedication to guest satisfaction remains a top priority.
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Damian, thank you for staying with us at Homewood Suites Dallas Addison. We hope you had a pleasant visit and look forward to welcoming you back in the future.
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
4 Nov 2024 by Customer Service, Hotel Management
D'Andra, it’s disappointing to hear that your experience didn't meet expectations. We value your feedback and are reviewing your experience to see where improvements can be made. If there are specific concerns you’d like to share, please reach out directly. Thank you for your time.
by A verified traveler
Posted 3 Oct 2024
The WiFi was horrible. I tried to work in my hotel room and it was so bad I couldnt get anything done.
Comment from Hotel Management
5 Oct 2024 by Customer Service, Hotel Management
Shawn, thank you for sharing your feedback. The team is dedicated to improving connectivity for guests, and your comments are invaluable. We hope to provide you with a better experience in the future.
by A verified traveler
Posted 28 Sep 2024
We stayed here for 8 days for a work trip. Our first 3 days we had no hot water then the next 3 days we had our drain not work and waited for it to get fixed. We then had an off day on Sunday and the pool was closed “until further notice”. It was an all bad experience but the front desk guy Herbert was very helpful through it all.
Comment from Hotel Management
29 Sep 2024 by Customer Service, Hotel Management
Izel, thank you for sharing your experience. While it's concerning to hear about the challenges faced during the stay, it's reassuring to know that Herbert was able to assist. The team is committed to providing a pleasant experience and will undoubtedly take your feedback seriously.
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Customer Service, Hotel Management
Thank you for the great rating, Bobby!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Homewood Suites Dallas Addison. We'd like to share an even better experience with you soon.
