Ratings based on 839 Verified Reviews
2.6 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2024
by A verified traveler
Posted 20 Dec 2024
I didnt like it at all i think it needs new staff and new cleaners just horrible please get the tvs and air conditiong fixed oh wow
Comment from Hotel Management
23 Dec 2024 by HTS North Addison Tollway, Hotel Management
We’re sorry to hear about your disappointing experience. We’ll address the issues you’ve mentioned with our staff and maintenance teams to ensure improvements are made. Thank you for sharing your feedback.
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
10 Dec 2024 by HTS North Addison Tollway, Hotel Management
We apologize for the negative experience you had during your stay. Your feedback is important to us, and we will work with our team to address the issues you’ve mentioned. Thank you for bringing this to our attention, and we’re committed to making improvements.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
10 Dec 2024 by HTS North Addison Tollway, Hotel Management
Thank you for your kind words, Joshua! We’re so glad to hear that you had a positive experience with us. Providing friendly and caring service is always our top priority. We look forward to welcoming you back in the future!
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Christopher, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Dallas - North Addison/ Tollway and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 6 Dec 2024
This is literally, a roach hotel. Bugs everywhere! Outside of the building looks pretty good. Inside very dirty, roaches running all over. Flooring coming up in the bathroom, microwave was filthy and rusty, cabinets were literally falling apart, you could open the door on the uppers, and see the ceiling through the top of the cabinet. I screwed up, I usually check the reviews before I book. I didn’t this time, my bad! Only thing I can say good about this place is it looks good on the outside, and it was cheap. But you get what you pay for here!
Comment from Hotel Management
10 Dec 2024 by HTS North Addison Tollway, Hotel Management
We sincerely apologize for the experience you described during your stay. This is not the standard we strive to maintain, and your concerns about cleanliness and maintenance are being addressed with urgency. Thank you for sharing your feedback—it helps us improve, and we hope to provide a better experience in the future.
by A verified traveler
Posted 4 Dec 2024
Horrible property like a slum. Dirty, poorly maintained and cochroaches
Comment from Hotel Management
10 Dec 2024 by HTS North Addison Tollway, Hotel Management
We deeply regret that your experience did not meet expectations. Cleanliness and maintenance are top priorities for us, and your feedback is being taken seriously as we work to address these issues. Thank you for bringing this to our attention.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by HTS North Addison Tollway, Hotel Management
We apologize for the negative experience you had during your stay. Your feedback is important to us, and we will work with our team to address the issues you’ve mentioned. Thank you for bringing this to our attention, and we’re committed to making improvements.
by A verified traveler
Posted 2 Dec 2024
Smelled nasty bugs
Comment from Hotel Management
3 Dec 2024 by HTS North Addison Tollway, Hotel Management
We sincerely apologize for the unpleasant odor and pest issue you encountered. This is not up to our standards, and we will immediately address this with our housekeeping and pest control teams. Thank you for bringing it to our attention.
by A verified traveler
Posted 27 Nov 2024
I had to find a different hotel because of the smell.
I was on the phone with Experian for hours trying to get customer service NO ANSWERED!
Comment from Hotel Management
2 Dec 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Ling,Thank you for telling us about your recent visit to HOMETOWNE STUDIOS DALLAS - NORTH ADDISON- TOLLWAY. I was disappointed to read that the unpleasant odor and your staff encounter were the downsides of your stay. Our team at Red Roof is dedicated to providing our guests with the best customer service experience, so we are thankful for your feedback, as it will help us to continuously improve our services.Thank you for sharing your concerns and our team at Red Roof wishes you a good day.Sincerely,LintonRed Roof ManagementRediResponse Specialist
