Ratings based on 801 Verified Reviews
3.0 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Poop
Comment from Hotel Management
13 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Jessie,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DALLAS - MESQUITE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that the cleanliness of our hotel hindered your experience. It is our goal to provide a clean stay for all our guests, so I am disappointed to hear this was not achieved with you. In the future, please consider adding more detailed comments of your stay to your survey to let us know where we can improve. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Hello Peter, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Dallas - Mesquite and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 14 Oct 2024
The front desk wasn’t willing to help with my reservation
Comment from Hotel Management
15 Oct 2024 by Deanna, Hotel Management
sorry for the inconvenience of your reservation
by A verified traveler
Posted 7 Oct 2024
The room just look dirty and place was unsafe with people standing outside rooms just looking around
Comment from Hotel Management
9 Oct 2024 by Jonathan RediResponse Specialist , Hotel Management
Dear Kassandra,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DALLAS - MESQUITE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness and safety concerns which hindered your stay. At Red Roof, it is intended to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,JonathanRed Roof Management RediResponse Specialist
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Deanna, Hotel Management
thanks for your response
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Deanna, Hotel Management
thanks for your review
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Sashauna RediResponse Specialist, Hotel Management
Hello Gregory,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Dallas - Mesquite and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Sharma RediResponse Specialist, Hotel Management
Hello ZayK, Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS DALLAS - MESQUITE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 1 Oct 2024
Roaches in first and second room checked. 3rd room looked clear. They then showed up. We sprayed with raid and they still showed up. After we checked in… Gross. You need to preform a towel swap in the morning at the office. Towels they provided looked like they were used to detail a car then washed… they were all stained and grubby.
Comment from Hotel Management
2 Oct 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Cedar,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS DALLAS - MESQUITE. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of cleanliness and all the other issues which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
2 Oct 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Lamarcus,Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS DALLAS - MESQUITE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
