Ratings based on 980 Verified Reviews
2.3 Room cleanliness
2.8 Service & staff
2.5 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
The rooms are haunted and people are walking zombies . I have to leave the property because of safety concerns and booked another hotel last minute which cost a lot . So Expedia should set some standards and regarding adding hotels to their official app. Still waiting for my refund.
Comment from Hotel Management
20 Nov 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Zirwa,Thank you for telling us about your recent visit at HOMETOWNE STUDIOS DALLAS - IRVING. I was disappointed to read that you felt unsafe and the other concerns mentioned hindered your stay. As it pertains to a refund, your comments will be shared with management in an effort to address it. Please know that our team at Red Roof makes an effort to thoroughly clean and inspect all of our rooms, so the feedback provided is greatly appreciated, as it will help in the betterment of our hotel.Thank you for sharing your concerns and our team at Red Roof wishes you a good day.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 11 Nov 2024
Lady at reception was nice , but the room was dirty and bad smell or cigarette, after I wake up in morning I see water everywhere in room, I asked for room service they said they have no cleaning staff so do by yourself. I stayed there for 2 night with flooded room Horrible experience!
Comment from Hotel Management
13 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Kinjal,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS DALLAS - IRVING. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied due to the cleanliness and odor of the room, and the other highlighted issue. It is our goal to provide a clean and comfortable stay for all our guests, so I sincerely apologize for any inconvenience caused. Your comments have been shared with management in an effort to address your concerns. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 8 Nov 2024
It was my first stay nice and cool, nothing problem everything quiet
Comment from Hotel Management
11 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the HOMETOWNE STUDIOS DALLAS - IRVING. Manishankar, I am happy to hear that you found our hotel to be nice, cool, and quiet. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Manishankar, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice and quiet stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Linton Rediresponse Specialist, Hotel Management
Hello Carmelo, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS DALLAS - IRVING and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
by A verified traveler
Posted 27 Oct 2024
The staff was great. Room was decent
Comment from Hotel Management
5 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Thank you for taking the time to write about experience at the HOMETOWNE STUDIOS DALLAS - IRVING. Keith, I am glad to hear that our staff was great and the room was decent. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home.We appreciate your business, Keith, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price!Sincerely,SharmaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 21 Oct 2024
Don’t stay here unless you expect the least of the least rooms are filthy and plain dirty and would not recommend at all
Comment from Hotel Management
28 Oct 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Alex,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS DALLAS - IRVING. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. You expressed that the uncleanliness of the room hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations.Very truly yours,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 Oct 2024
Good
Comment from Hotel Management
20 Oct 2024 by Jonathan RediResponse Specialist, Hotel Management
Dear Whitley,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS DALLAS - IRVING. It was amazing to read that you were pleased with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,JonathanRed Roof ManagementRediResponse Specialist
by A verified traveler
At least it’s cheap
Posted 11 Aug 2024 on HotelsThe room looked as if it had not been cleaned. There were huge crumbs in most of the drawers and damage to most of the things in the room like the walls and the cabinets. Good luck, trying to find a staff member to help you.
Comment from Hotel Management
13 Aug 2024 by Melissa RediResponse Specialist, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Dallas - Irving. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room and our customer service, Please accept our sincerest apologizes for any hinderance faced. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
by A verified traveler
Better than being homeless
Posted 11 Aug 2024 on HotelsThis place is cheap for a reason. Rooms are very rundown and the staff is not seeming like they want to be there..
Comment from Hotel Management
12 Aug 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Valued Guest, The staff at the HOMETOWNE STUDIOS DALLAS - IRVING are sad to see your 1/5 scoring after your visit. You pointed out the rooms appeared run down and the staff seemed uninterested though our rates were cheap. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems occurring in the future. We will certainly take your comments into consideration in an effort to improve our services and to make guest experiences even better. Please know that we value you as our guest and appreciate your business. Thank you for your review. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
by A verified traveler
Not good
Posted 11 Aug 2024 on HotelsFront desk is never staffed.Rooms are very run down. If you can locate a staff member, they have big attitude issues.
Comment from Hotel Management
12 Aug 2024 by Melissa RediResponse Specialist, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Dallas - Irving. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied the upkeep of the room and your less than ideal encounter with our staff. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We at Red Roof do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MelissaRed Roof Management RediResponse Specialist
