Ratings based on 989 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Clean and Easy to use. No Complaints. Very good service, quiet, and straightforward.
by A verified traveler
Posted 27 Oct 2024
2 things: #1 the man who checked us in was a bit snarky, which I didn’t care for. #2 they had us put down a $25 deposit for our room keys and sign a form that we would return them. The next morning when we checked out I gave them the keys and they said I would get my $ back. As of today the charge has posted and the refund has not. Hopefully it will post soon, but… why did I have to do that?
Comment from Hotel Management
28 Oct 2024 by India (Front desk agent), Hotel Management
I am so sorry your check-in experience wasn't to friendly. We will do our best to work on that. The 25 was the deposit for damages or can be use to purchase amenities throughout the hotel. We do not charge for room keys, those are free. When checking in you signed a registration form stating information regarding the 25 and the return process for the deposit. It will be refunded to your credit or debt card within 3-7 business days. You checked out on 10/26/24 which is a weekend. The refund process for your deposit should start tomorrow 10/28/2024. I hope this doesn't discourage you from booking with us with future stays. I hope this answered your question. If you would like to speak with someone regarding your experience please give us a call anytime, thank you. Have a good day/
by A verified traveler
Posted 19 Oct 2024
Bad experience in room
Comment from Hotel Management
28 Oct 2024 by India (Front Desk Agent) , Hotel Management
I deeply regret any discomfort caused and I am personally committed to making things right for you. Upon your next stay, we would like you to experience our commitment to quality service that we are known for. We want to give you a pleasant and comfortable stay, consistent with our standards.
by A verified traveler
Posted 17 Oct 2024
All good
Comment from Hotel Management
28 Oct 2024 by India (Front Desk Agent) , Hotel Management
Thank you for your positive feedback.
by A verified traveler from Gage
Posted 14 Oct 2024
Everything was fine.
Comment from Hotel Management
28 Oct 2024 by India (Front Desk Agent) , Hotel Management
Thank you for your positive feedback.
by A verified traveler
Posted 14 Oct 2024
Was perfect place but did have problems with the key card working. Had to have it redone then the next morning it wouldn’t work again.
Comment from Hotel Management
28 Oct 2024 by India (Front Desk Agent) , Hotel Management
Thank you for your positive feedback. Regarding the room keys, we are taking every measurement to solve our room key problem. Thank you for staying with us and hope you return.
by A verified traveler
Posted 12 Oct 2024
Quiet and clean
Comment from Hotel Management
28 Oct 2024 by India (Front Desk Agent) , Hotel Management
Thank you for your positive feedback.
by A verified traveler from McKinney
Posted 11 Oct 2024
H
Comment from Hotel Management
28 Oct 2024 by India (Front Desk Agent) , Hotel Management
Thank you for your positive feedback.
by A verified traveler
Posted 5 Oct 2024
Nice area, quick check in. The staff was nice. The room was very nice, clean.
The bed was comfortable!
Great experience. I will definitely stay there again!
Comment from Hotel Management
28 Oct 2024 by India (Front Desk Agent) , Hotel Management
Thank you for your positive feedback.
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
28 Oct 2024 by India (Front Desk Agent) , Hotel Management
Thank you for your positive feedback.
