Ratings based on 978 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Loved the staff. Comfortable bed.
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Anne,We appreciate your kind words about our staff and comfortable beds. Your feedback is valuable to us for ensuring a great guest experience. Thank you for choosing to stay with us, we hope to welcome you back again soon.
by A verified traveler from PINE BLUFF
Posted 18 Nov 2024
Nice
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello karen,We appreciate your positive feedback and are glad you enjoyed your stay with us. Thank you for choosing our hotel for your accommodation needs and we hope to welcome you back in the future.
by A verified traveler
Posted 18 Nov 2024
It felt unclean and had a damp, musty smell. The staff was incredible!
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Stephania, We appreciate your kind words regarding our staff members. We recommend addressing cleanliness concerns directly with our management to ensure future stays meet your expectations. Safe travels!
by A verified traveler
Posted 16 Nov 2024
Excellent service at the front desk, super friendly - much appreciated!
Very clean, safe. Nice indoor pool, bar area.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Lisa,We are thrilled to hear that you enjoyed our excellent service at the front desk and found our hotel clean and safe. We take pride in providing a welcoming environment with great amenities such as our indoor pool and bar area to enhance your stay. Your kind words are much appreciated!
by A verified traveler
Posted 15 Nov 2024
Jackie the bartender was fabulous! So friendly and welcoming. I would stay here again just to see her. All else very good.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Marilyn,We're delighted to hear that you enjoyed the exceptional service provided by Jackie, our dedicated bartender. Your kind words will surely be shared with her. We appreciate your feedback on your overall experience and hope to welcome you back soon to create more memorable moments during your stay.
by A verified traveler
Posted 14 Nov 2024
The parking lot was dark and we felt unsafe.
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Maribel,We appreciate your feedback regarding the parking lot and will share it with our team for future improvements. Your safety and comfort are our top priorities, and we strive to create a secure environment for all our guests. We recommend reaching out to our management team directly to discuss your concerns further.
by A verified traveler
Posted 14 Nov 2024
Nice and quiet, free coffee in the lobby is a plus
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello James,We're glad to hear you enjoyed the peaceful atmosphere and complimentary coffee during your stay! Thank you for taking the time to share your feedback with us. Your comments are valued as they help us continue to enhance our guest experience. Feel free to reach out to management directly with any further comments or concerns.
by A verified traveler
Posted 12 Nov 2024
Needs an update...moldy bathrooms, rooms reek of Axe body spray, carpet is old
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Robert, We appreciate your feedback and will share your comments with our team for future improvements. Our aim is to provide a comfortable stay for all guests. Thank you for bringing these concerns to our attention.
by A verified traveler
Posted 11 Nov 2024
I’m incredibly disappointed with the whole experience. We moved rooms 3 different times. Each room reeked of cigarettes and mold. At 11:30pm, we gave up and settled on a room. Again, when the AC was turned on it reeked of mold, giving us headaches and making it impossible around to sleep. This resulted in coughing and sneezing long after leaving the property. It was a terrible night.
After multiple calls IHG, Expedia, and the front desk, the hotel initially offered “$10 plus tax” as a discount. Eventually IHG corrected the situation and took care of the whole room.
The front desk manager was very nice and seemed to truly be doing everything he could to help the situation, but there was a lot more wrong with the property than he could fix.
I’m shocked this property is affiliated with IHG. I’ve never had an issue with a property owned by them before. I travel a lot for work and always try to stay with them because it’s been a consistently good experience every time.
Do not stay here. Do not go near this place if you have any sort of breathing issues/asthma/allergies as it could result in very serious health concerns.
This is honestly a case for the Better Business Bureau and the health department.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Joy, Thank you for sharing your feedback with us. We are sorry to hear about the challenges you encountered during your stay. We appreciate your recognition of our front desk manager's efforts in assisting with the situation. We take our guests' well-being seriously and have shared your concerns with the necessary teams for a thorough review. If you require further assistance, please feel free to contact our management team directly.
by A verified traveler
Posted 10 Nov 2024
It was clean and it was easy to get around.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Sharleen,We are delighted to hear that you found our hotel clean and convenient to navigate during your stay. We appreciate your positive feedback and hope to welcome you back again in the future.
