Ratings based on 419 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024
The Hotel was very nice and clean. We enjoyed our stay very much and will staying there again if we have the opportunity. The staff was very accommodating
Comment from Hotel Management
26 Sep 2024 by Reem S, Hotel Management
Dear Sabine, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,General manager Reem S
by A verified traveler
Posted 8 Sep 2024
The room was clean. How ever I got a suite and the additional room was horrible. The sofa bed had mold on the mattress. There was little bugs in felling and the floor had something red all over that would still stain anything that you would put in the floor.
Comment from Hotel Management
9 Sep 2024 by Reem S, Hotel Management
Dear Nancy,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,General manager Reem S
by A verified traveler
Posted 8 Sep 2024
Hallways reeked of weed. We found multiple left over items in our room from the visitors before us. Its advertised there is a hot tub and there isnt. The girl at the front desk was terribly rude during check in. Definitely not typical Holiday Inn standards.
Comment from Hotel Management
9 Sep 2024 by Reem S, Hotel Management
Dear Kristen, thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,General managerReem S
by A verified traveler
Posted 1 Sep 2024
I did not like the plastic liner on the bed
Comment from Hotel Management
9 Sep 2024 by Reem S, Hotel Management
Dear Adriana, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,General manager Reem S
by A verified traveler
Posted 20 Aug 2024
Great place
Comment from Hotel Management
20 Aug 2024 by reem s, Hotel Management
Dear James,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,General managerReem S
by A verified traveler
Posted 4 Aug 2024
Our room smelled like mold or mildew, definitely had some water damage. Very noisy being next to the interstate
Comment from Hotel Management
18 Aug 2024 by reem s, Hotel Management
Dear Raph, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,General manager Reem S
by A verified traveler
Posted 30 Jul 2024
staff is nice
Comment from Hotel Management
30 Jul 2024 by Reem S, Hotel Management
Dear Huirong, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,General manager Reem S
by A verified traveler
Posted 5 Jul 2024
It was a nice stay
Comment from Hotel Management
23 Jul 2024 by Reem S, Hotel Management
Dear Tawanna, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,General manager Reem S
by A verified traveler
Posted 5 Jul 2024
Comment from Hotel Management
9 Jul 2024 by Reem S, Hotel Management
Dear Scott,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,General manager Reem Abu Saleh
by A verified traveler
Posted 1 Jul 2024
easy check-in, clean room..pool and fitness room were great
Comment from Hotel Management
9 Jul 2024 by Reem S, Hotel Management
Dear Noah,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,General manager Reem Abu Saleh
