Ratings based on 984 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Property was going through an update. So can’t complain on how it was looking at the moment . Staff was friendly , close to down town .
by A verified traveler from Coolangatta
Posted 20 Nov 2024
Get a room on the ninth floor I got moved to 924 which was so quiet
Comment from Hotel Management
20 Nov 2024 by Front Desk, Hotel Management
Dear Michael,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Christina O. Front Desk
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Front Desk, Hotel Management
Dear sung, Thank you so much for your rating of our hotel. I am pleased to see you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,CHRISTINA O.FRONT DESK
by A verified traveler from Taytay
Posted 18 Nov 2024
Property undergoing total renovation. Our room had recently gotten a total refurbishment. Lobby and reception still underway. Effort made by staff to overcome the current downsides, and our stay was not unduly affected.
Comment from Hotel Management
20 Nov 2024 by Front Desk, Hotel Management
Dear Filipe, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Christina O. Front Desk
by A verified traveler
Posted 12 Nov 2024
It was under construction and so there is no amenities currently but everything else was great.
by A verified traveler
Posted 11 Nov 2024
Hotel was being renovated- limited breakfast options , no gym
Comment from Hotel Management
12 Nov 2024 by Front Desk, Hotel Management
Dear Angela, Thank you for your rating and please accept our sincerest apologies for any disturbances you experienced during your stay. We value your feedback and welcome the opportunity to serve you again. Thank you,Christina O. Front Desk
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Front Desk, Hotel Management
Dear Samuel Cedric, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,CHRISTINA O.FRONT DESK
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Front Desk, Hotel Management
Dear Judy, Thank you for your rating and please accept our sincerest apologies for any disturbances you experienced during your stay. We value your feedback and welcome the opportunity to serve you again. Thank you,Christina O. Front Desk
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Front Desk, Hotel Management
Dear Mohammad, Thank you for your rating and please accept our sincerest apologies for any disturbances you experienced during your stay. We value your feedback and welcome the opportunity to serve you again. Thank you,Christina O. Front Desk
by A verified traveler
Posted 4 Nov 2024
Hotel was under renovation when we stayed so there was no pool or breakfast but still clean and amazing nonetheless
Comment from Hotel Management
12 Nov 2024 by Front Desk, Hotel Management
Dear Rteshia, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,CHRISTINA O.FRONT DESK
