Ratings based on 982 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jan 2025
The ac was not working in the rooms due to the Chiller not working. They had to bring us a box fan because the room didn’t below 70 degrees. Of course no one told us this when we checked in the hotel.
Comment from Hotel Management
12 Jan 2025 by Adam G, Hotel Management
Dear Chris,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the air conditioning during your stay. We understand how important it is to have a comfortable room temperature, and we regret that this issue wasn't communicated to you at check-in. Please know that we are addressing the situation to ensure a better experience for future guests. We appreciate your understanding and hope you’ll give us another opportunity to provide you with the quality service you deserve.
by A verified traveler
Posted 6 Jan 2025
The water sink was clogged, the room is very old, so many cracks in the wall and bathroom, i have to call twice to get a service done for tooth paste or water bottle, they dont clean rooms on daily basis.
Comment from Hotel Management
7 Jan 2025 by Adam G, Hotel Management
Dear ismaeel,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you experienced during your stay. Your comments regarding the clogged sink, the condition of the room, and the service delays have been noted. Please be assured that we take maintenance concerns seriously and will address these promptly to ensure a better experience for future guests.We appreciate your feedback, and we hope to have the opportunity to welcome you back in the future to provide an improved experience.
by A verified traveler
Posted 3 Jan 2025
Our room wasn’t clean properly and the restaurant was closed our entire stay but were not made aware of it until we reached out. Our stay would have been better if those things were acknowledged.
Comment from Hotel Management
4 Jan 2025 by Adam G, Hotel Management
Dear Rosalyn,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues in your room and for the inconvenience caused by the restaurant being closed during your stay. We understand how important it is to have a well-maintained room and accessible amenities, and we regret that we fell short in these areas.Please know that your comments have been shared with our housekeeping and management teams to ensure this does not happen in the future. We also appreciate your input regarding the communication about the restaurant's availability, and we will work on making sure all guests are fully informed upon booking or arrival.We hope to have the opportunity to welcome you back in the future, and we are committed to providing a much-improved experience next time.
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Adam G, Hotel Management
Dear Tongyue,Thank you for your kind review! We’re so glad you had a great experience with us. We appreciate your feedback and look forward to welcoming you back soon!
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Adam G, Hotel Management
Dear Josephine,Thank you for sharing your positive experience! We're thrilled to hear you enjoyed your stay and appreciate your kind words. We look forward to welcoming you back in the future!
by A verified traveler
Posted 29 Dec 2024
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Comment from Hotel Management
29 Dec 2024 by Adam G, Hotel Management
Thank you!
by A verified traveler
Posted 28 Dec 2024
Very conveniently located, with great amenities. It would be nice if there was easier walking access from the adjacent neighborhood
Comment from Hotel Management
28 Dec 2024 by Adam G, Hotel Management
Dear Cole,Thank you for your feedback! We're glad to hear that you found our location convenient and enjoyed the amenities. We appreciate your suggestion about easier walking access from the adjacent neighborhood, and we'll certainly look into ways to improve the pedestrian experience. We hope to welcome you back soon!
by A verified traveler
Posted 27 Dec 2024
Air or heat wasn’t work on property
Comment from Hotel Management
27 Dec 2024 by Adam G, Hotel Management
Dear Nicole,Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the air conditioning or heating issues during your stay. We understand how important it is to have a comfortable environment, and we take this matter seriously. Our team is already investigating the issue and working to resolve it as quickly as possible. We appreciate your patience and understanding and hope you will give us another opportunity to serve you better in the future.
by A verified traveler
Posted 20 Dec 2024
Great stay for corporate travel. Only missing a few dinner options.
Comment from Hotel Management
20 Dec 2024 by Adam G, Hotel Management
Dear Melissa,Thank you for taking the time to share your feedback! We're glad to hear that you had a great stay with us during your corporate travel. We truly appreciate your comments regarding dinner options and will certainly take them into consideration as we continue to enhance our offerings. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 18 Dec 2024
This is a very beautiful hotel to stay in and most of the workers are very nice. Got a couple, very snooty, young men very late at night. At the check-in desk who were not too thrilled, offering assistance other than that the rest of the employees were so friendly and so helpful. The only real problem I feel what this location is lack of dining options. They were closed very early. There was nothing open 24 hours , You need a car to go anywhere or to take their tram, which is very convenient. It takes you all over, but only on certain hours.
I really did not eat a lot because I didn't want to continue to do DoorDash for the 3 days that I was there, gets expensive. But it's an absolutely beautiful hotel
Comment from Hotel Management
18 Dec 2024 by Adam G, Hotel Management
Dear Rhonda,Thank you for sharing your feedback! We're glad you enjoyed the beauty of our hotel and found most of our team to be friendly and helpful. We sincerely apologize for the less-than-pleasant experience with the young men at check-in and will make sure to address this with our team to ensure a more welcoming environment for all guests. We also appreciate your comments about our dining options, and we understand how important it is to have flexibility with food availability. We'll certainly take your feedback into consideration as we work to enhance the guest experience. We hope to have the opportunity to welcome you back soon!
