Ratings based on 471 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from South Houston
Posted 1 Nov 2024
Very clean and staff very friendly and hospitable
by A verified traveler
Posted 17 Oct 2024
Spacious, clean
Comment from Hotel Management
17 Oct 2024 by Sophia CSR, Hotel Management
Hi Karen,Thank you for your fantastic 5-star rating! We're gratified to hear that you found your room spacious and clean. Your feedback means a lot to us and we look forward to welcoming you back for another great stay! See you soon!
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Sophia CSR, Hotel Management
Hi Joe,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the positives and negatives. We always welcome our guest's feedback to improve our services!
by A verified traveler
Posted 13 Oct 2024
Hotel itself was fine. Front desk attendant was annoying. Called the day before to verify my reservation and collect info for check in. Then sent a text with a link to put in the same info. When we arrived, same lady that I was on the phone with the day before asks for the same exact information I had already given her twice.
All that was just a little annoying, but then the morning of check out, the same lady calls the room to tell us we had 30 minutes to check out. I have never had someone call the room just to tell us we need to check out before the actually check out time. A very annoying experience. Won't recommend
Comment from Hotel Management
14 Oct 2024 by Sophia CSR, Hotel Management
Hi Justin,Thank you for sharing your feedback about your stay with us! We deeply regret your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
by A verified traveler
Posted 11 Oct 2024
Great stay
Comment from Hotel Management
14 Oct 2024 by Sophia CSR, Hotel Management
Hi David,We appreciate your comments regarding your recent stay and appreciate your wonderful rating! It’s always a delight to hear positive comments from guests like you. We hope to have the chance to serve you again on your next visit.
by A verified traveler
Posted 26 Sep 2024
The room was great, the hotel was clean, everyone working there was friendly, and I will stay there again when I am in the area next. It is an extended stay hotel, so the rooms have some dishes, a normal sink, a fridge, microwave, and a two-burner counter stove. I didn't cook anything, but was able to go to a grocery store and get some good snacks. The only thing to watch out for is missing the turn- when you see the Panda Express, turn right and you will get to the hotel. It took me a day or two to figure this out because the hotel is on the service road, it is not easy to turn around. But, this is not really the fault of the hotel, although they should consider a prominent sign on the side of the service road.
Comment from Hotel Management
27 Sep 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you so much for your wonderful feedback! I'm thrilled to hear that you enjoyed your stay and found the room and amenities to your liking. It's great to know our team made a positive impression and I'm glad you could take advantage of the kitchen facilities during your visit. I appreciate your suggestion about the signage, we’ll consider ways to improve visibility for our guests. We look forward to welcoming you back next time you're in the area!
by A verified traveler
Posted 18 Aug 2024
Great and clean place to stay..
Comment from Hotel Management
21 Aug 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy to know that you enjoyed our cleanliness and services. We will always ensure that we keep delighting you with our facilities and services. See you soon.
by A verified traveler
Posted 13 Aug 2024
Its a quiet place
Comment from Hotel Management
13 Aug 2024 by Sophia CSR, Hotel Management
Hi Denis,It is very pleasing to receive such an amazing 4-star rating! I’m pleased to hear that you found the place quiet and that it met your expectations. If there’s anything specific we can do to improve your experience even further, please let us know. We appreciate your feedback!
by A verified traveler
Posted 10 Aug 2024
Comment from Hotel Management
13 Aug 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your delightful rating and for choosing us. We truly value your business and appreciate your support. Our team looks forward to the opportunity to serve you again on your next visit!
by A verified traveler
Posted 27 Jul 2024 on Hotels
Comment from Hotel Management
29 Jul 2024 by Sophia CSR, Hotel Management
Dear Guest,We appreciate your business and your time for rating your stay. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.