Ratings based on 971 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
20 Dec 2024 by GM, Hotel Management
Dear Yuris, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Paul Cordova, GM
by A verified traveler
Posted 13 Dec 2024
Quiet and clean.. hate that they charge for parking though
Comment from Hotel Management
13 Dec 2024 by GM, Hotel Management
Dear Arshala, Thank you for choosing us. I am so glad you enjoyed your stay, but I am sorry that you were disappointed with the parking. Parking is valued at a premium, and fees are required for the upkeep of the parking areas. Thank you for taking the time to write, and we look forward to seeing you again. Best, Paul Cordova, GM
by A verified traveler
Posted 9 Dec 2024
Elevators went out again. This happened last year when we stayed. 5 floors is a lot to carry luggage! Toilet didnt flush properly. Shower had almost no pressure. Overall up keep on facility needs to be improved and updated. Way over priced for condition of hotel. There are 2 much nicer hotels within walking distance of this venue!
Comment from Hotel Management
9 Dec 2024 by GM , Hotel Management
Dear Jinx, I’m sorry that our hotel and accommodations left you underwhelmed. Please accept my heartfelt apology for your experience; this is certainly not our standard. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Paul Cordova, GM
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
5 Dec 2024 by GM, Hotel Management
Dear Kim, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Paul Cordova, GM
by A verified traveler
Posted 2 Dec 2024
Don't like that they don't clean rooms every day
Comment from Hotel Management
2 Dec 2024 by GM , Hotel Management
Dear Angela, Thank you for choosing us. We are sincerely sorry that our housekeeping procedures were not to your liking and had a negative impact on your guest experience. Now, you can simply contact our front desk for additional supplies needed. We apologize if this was not properly communicated to you. We value your feedback and hope to welcome you again. Sincerely, Paul Cordov, GM
by A verified traveler
Posted 30 Nov 2024
Excellent service
Comment from Hotel Management
1 Dec 2024 by GM, Hotel Management
Dear Sonia, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Paul Cordova, GM
by A verified traveler
Posted 27 Nov 2024
Excellent service and very clean!
Comment from Hotel Management
28 Nov 2024 by GM, Hotel Management
Dear Stephen, Offering clean accommodations and excellent service are core goals of the staff so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel and please come see us again. Best, Paul Cordova, GM
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by GM , Hotel Management
Dear Lizbeth, I'm really sorry that we didn't meet your expectations during your recent visit. Your feedback is extremely important to us, and we truly hope we can make your next experience with us flawless. Thank you for choosing to stay with us. Sincerely, Paul Cordova, GM
by A verified traveler
Posted 19 Nov 2024
I noticed 3 things
I had to pay for parking
Old sausage with breakfast and cold coffee
No enough lighting in the room , only one table lamp
Comment from Hotel Management
20 Nov 2024 by GM, Hotel Management
Dear Santhosh, We apologize for any frustration caused by our parking fee and for the fact that our breakfast and room lighting did not meet your expectations. Your comfort is very important to us, and we will review your feedback with our staff to make improvements. We hope you will consider returning, as I am confident we can do better. Thank you for your feedback. Sincerely, Paul Cordova, GM
by A verified traveler
Posted 18 Nov 2024
Property was clean and rooms were nice
Comment from Hotel Management
19 Nov 2024 by GM, Hotel Management
Dear Ian, It is wonderful to hear you had an excellent stay. The staff works tirelessly to ensure that the hotel is clean and welcoming for all our guests, so your feedback is music to our ears. I will share your kind words with the entire team and look forward to serving you again. Best, Paul Cordova, GM
